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literally JUST got this device today, can't use discord/reddit/twitch at all??
so i literally just got this device and hooked it up and i got it connected to my TV, xbox and laptop.. that's all.. and i tried to open discord, but it is forever retrying to update.... i try to connect to reddit to see if it has any answers to my problem, but it doesnt connect to reddit either.... i decided to check twitch out of curiosity, and again, it never connects. i can connect to google, facebook, gmail and this website so far... and a couple others, but like?? discord is a huge one for me, i really need access to that, is there any way i can get it working?? it's a gateway, one of those white tower lookin devices for home internet.. i was able to open and play an mmorpg on my xbox, so i know the internet itself is actually working (aside from me being able to type this right now while connected) so it's just rejecting random specific sites for some reason?? what do i do??
Claim for Incorrect Charges
Dear T-Mobile Customer Service Team, I am writing to formally file a claim regarding incorrect charges on my account related to a smartwatch I purchased for my son. The device in question was returned to the store shortly after purchase due to mechanical defects. At no point was I informed by the store representative that I needed to call to cancel the internet line associated with the device. Despite not using the service, I have been charged $17 per month for the internet line and $13 per month for device insurance since January 29, 2021, totaling $30 per month for 37 months. Yesterday, I contacted your customer service team, and they deactivated the line with the number1516. I was informed that the system shows clear evidence that there was never any internet usage or service consumption on this line. It wasn’t until January 13, 2025, during a visit to one of your stores to address a different issue, that a customer service representative identified this active line and the associated charges. Given that the device was returned and the service was never utilized, I am formally requesting a refund for the charges from January 2021 through January 2025, amounting to a total of $1,110 ($30 x 37 months). I kindly ask for your prompt attention to this matter and look forward to a favorable resolution. Should you need any additional information, please feel free to contact me at the phone number associated with my account or via email at (insert your email address). Thank you for your assistance, and I look forward to your response within a reasonable timeframe. Sincerely,T-Life App doesn't work
I have been paying my T-Mobile bill on the website because the old app didn't work. So when the new app came out I was hopeful I could pay my bill on it.. I can't I open T-Life it allows me to login. There is a 'Bill' button on the top left. It takes me to a new login screen (I login and fingerprint) It acts like its going to load a new page.. and... another login screen. I tried this 4 times.. same. I had to go back to the webpage. Sadface.
Kids SyncUp Watch unpairing
I had already paired our syncup watches to my phone in the new Tlife app. The watches died so we charged and once it turned on we have not been able to get it out of the pair setting when you first turn on the watch. I’ve turned it off and turned it back on for a few hours see if that would help nothing, restarted same result, and even tried to re-pair it without unpairing, which told me it was already paired. On the t life app the watch shows up but it says it is out of battery. The app on my phone doesn't need an update. Has anyone found a solution for this?
Cancelled but still got collections
I cancelled my service back in Aug and paid the balance then i got a collections in the mail today saying i owe money for not paying my bill. Then i was told my service was NEVER turned off and i still have an active account. I was on the business line and was told i could cancel anytime i wanted. So WHY DO I HAVE A BILL IF I DONT USE THE SERVICE
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