Meet Our Teams

Customer Care

Let’s create happy customers.

At T-Mobile, we love our customers! And we empower you to make them happy. As part of a Team of Experts, you’ll focus on a specific customer base, which lets you deepen those relationships and deliver the end-to-end resolutions your customer needs. We pioneered this approach because we believe all customers deserve a better experience. And it makes us happy to work together this way, too.

Better life, better pay.

It takes mastery to be on the T-Mobile Customer Care team, and we want your compensation to reflect that. As of September 5, 2021, we increased our starting pay rate to $20/hour. Combined with monthly bonuses, stock grants, tuition assistance, and other financial, health and lifestyle perks–the total rewards package is worth even more. We’ll always recognize and invest in the team that makes us #FamousforCare!

A focus on training.

We’ve put a big emphasis on training and career development for our Customer Care team members. You’ll join as an associate expert, and then you’ll receive training and coaching that’ll move you to expert status with a nice raise, of course. If you want to see your career grow, we have the pathway, the training, and the resources to help you succeed.


T-Mobile Customer Care career path

"I absolutely love T-Mobile and the culture. That's what's kept me here."

—Blake B.

Come show us what you got.
Apply now.

T-Mobile USA, Inc. is an Equal Opportunity Employer.