It starts with you.
Take a tour of the Retail career path and see what it means to be on the frontline of a wireless revolution.
Be the face of our company and set the tone for thousands of potential customers as you sell awesome products and services like a total tech expert. This is about finding cool solutions for your customers, while learning our business inside and out.
Retail Associate Manager
When you’re ready, you’ll build the kind of management skills that can make a career. Here, you’ll partner with the Store Manager to lead and develop your team as you serve your customers and make every sales interaction unforgettable.
Retail Store Manager
As our Store Manager, you never miss a beat as you manage talent, inspire your team, and make sure every customer experience is a winner. From hiring and training to meeting sales goals, this is the big time.
You’ve made the exciting move to District Manager, and you’re overseeing several stores in your area. This is about top level leadership and full responsibility for the financial bottom line of every store. In other words, keep on producing.
You go from solving individual customer problems to leading multiple teams. This is what a career path in Customer Care looks like.
You’ll start by learning to own the customer experience by listening to your customer’s issues like a pro. You’ll pick up on subtle cues and customer rhythms, and then help create a resolution mix that makes T-Mobile fans for life.
Congrats! You’ve moved up to Expert, and that means doing even more for our customers with your skills in problem solving, resolution, and relationship-building. Whether you’re in Account Care or Technical Care, you’re ready to rock it.
You’re a master solutions artist for thousands of customers. You know and share the right mash up for every situation. You’re developing leadership skills, peer coaching, and mentoring, making your team shine.
Coach, Team of Experts
Roll up your sleeves and help your team of ten experts stay on point for our customers. You set the tempo for your team’s performance. So, go ahead and inspire and mentor them, one encouraging idea after another, as you help them hit their mark and perform like rock stars!
Manager, Team of Experts
Now you're leading up to four coaches and 40 experts, directing Un-carrier performances every single day. You'll develop your team and serve as a critical link to engineering, retail and other groups across the organization.
Sr. Manager, Care Operations
Working together with other managers to align and lead both the customer and employee experience, you'll oversee up to 10 customer groups with as many as one million customers! Up to 450 experts and leaders will depend on you for leadership, vision and growth!
Start in a store and move up to district manager. Metro by T-Mobile is only growing. Here's how you can be a part of it.
Retail Sales Associate
When you step into your role at a Metro by T-Mobile store, you’re more than a sales person. You’re a customer enthusiast and a tech expert. This is about finding cool solutions for your customers, while learning the business inside and out.
Retail Sales Leader
You’re ready to lead. On top of being a sales expert, you’ll be a resource for your team and you’ll assist with your store’s administration and management. So, bring your confidence, your people skills, and your retail experience. And claim your spot on stage!
Retail Associate Manager
Get ready to build management skills that shape a career. Here you partner with the Store Manager to lead and develop a team that makes serious noise for your customers by reducing wait times and making sales interactions unforgettable.
Retail Store Manager
You've learned to lead and now it's time to set the tempo for your team. As our Store Manager, you're the inspirational driving force. So, go out and recruit, hire, and train your staff for the exciting future ahead.
It’s time to bring your brand of bold leadership to multiple stores. You’ll handle the big details and the little ones, from ensuring your stores are staffed and trained to overseeing performance and responding to escalated issues like a pro.
As District Manager, you'll own results of all stores in your area and oversee the inception of new ones, from choosing the site to training the staff. This is about top level leadership and full responsibility for the financial bottom line of every store. In other words, keep on producing.
Reach the top.
And stay there. You're here to make sure stores stay successful. See how far you can go.
Account Service Rep
Your role: Account Service Rep. Your turf: between 20 to 30 stores. Your specialty: helping store owners set up inventory, train associates, and get stores looking their best. What's next? Staying in contact with each store to make sure they’re on point.
Sr. Account Service Rep
Got something to prove? This role will let you show your stuff. You’ll oversee your own territory, ensuring that your stores are set up for success. You'll be reporting, forecasting, and looking for improvements. Go ahead and take the lead.
Manager, Indirect Accounts
As Manager of Indirect Accounts, you’ll ensure your stores are meeting their sales goals. You'll deliver serious strategy on everything from advertising to store compensation to training and reporting. This is a job for a leader, so take the lead.
Sr. Manager, Indirect Accounts
Are you a born leader? As our Sr. Manager, you’ll create and expand our third-party channel strategies and relationships. You’ll implement a continuous improvement plan to make sure your territory rises to the top—and stays there.