For a career that’s exciting, challenging, and fun, join our frontline. As a Mobile Expert, you get valuable experience in products, sales, and unleashing your full potential in serving our customers. It’s a great launching pad for a leadership career–and one of the best ways to explore your future with the Un-carrier!
Once you’ve mastered the basics of working in our stores, you can add leadership to your magenta toolbelt. As a Retail Associate Manager, then a Retail Store Manager, you’ll learn how to motivate your store’s employees to deliver amazing customer experiences and outstanding results. It’s a great way to look for new challenges and discover, by doing, if people leadership is the right path for you.
Leading Multiple Stores
This next set of opportunities gives you the chance to lead multiple teams across multiple store locations. As a Development Manager or a Territory Manager, you’ll build key partnerships and build your expertise across products, segments, and emerging businesses while influencing business priorities and sales, operations, and customer experiences.
You’re a customer guru, an employee whisperer and a store champion–now you’re ready to lead other leaders across a whole geographic region. As a Zone Manager or a District Manager, you’ll build employee engagement and T-Mobile culture, set the strategy for your teams, deliver huge sales results and, of course, deliver our famously exceptional Un-carrier customer experience.
You go from solving individual customer problems to leading multiple teams. This is what a career path in Customer Care looks like.
You’ll start by learning to own the customer experience by listening to your customer’s issues like a pro. You’ll pick up on subtle cues and customer rhythms, and then help create a resolution mix that makes T-Mobile fans for life.
Congrats! You’ve moved up to Expert, and that means doing even more for our customers with your skills in problem solving, resolution, and relationship-building. Whether you’re in Account Care or Technical Care, you’re ready to rock it.
You’re a master solutions artist for thousands of customers. You know and share the right mash up for every situation. You’re developing leadership skills, peer coaching, and mentoring, making your team shine.
Coach, Team of Experts
Roll up your sleeves and help your team of 12 experts stay on point for our customers. You set the tempo for your team’s performance. So, go ahead and inspire and mentor them, one encouraging idea after another, as you help them hit their mark and perform like rock stars!
Manager, Team of Experts
Now you're leading up to four coaches and 48 experts, directing Un-carrier performances every single day. You'll develop your team and serve as a critical link to engineering, retail and other groups across the organization.
Sr. Manager, Care Operations
Working together with other managers to align and lead both the customer and employee experience, you'll oversee up to 10 customer groups with as many as one million customers! Up to 450 experts and leaders will depend on you for leadership, vision and growth!