In 2018, we disrupted the wireless industry with our award-winning Team of Experts. Now, we’re inviting businesses to discover how we reinvented care to better serve customers.
OVERVIEW
Care that puts customers first.
Our proven care model keeps customers happy and business growing.
Connect with the team who spent years developing Team of Experts to get more info.
WHAT IS TEAM OF EXPERTS?
Each of our customers has a dedicated team of highly trained experts assigned to their account who are empowered to deliver next-level customer care. No bots. No bouncing. No BS.
Our customers rated us #1 for Overall Customer Satisfaction and Likelihood to Recommend every quarter since July 2016, according to a HarrisX survey of 360K+ wireless customers annually.
Based on HarrisX Mobile Insights survey using subscribers’ rating of Overall Satisfaction on a scale of 1 (Extremely Dissatisfied) to 10 (Extremely Satisfied) and Likelihood to Recommend on a scale of 0 (Extremely Unlikely) to 10 (Extremely Likely), reporting data for 9/10 Extremely Likely to Recommend. Underlying source data is estimation comparing the top four mobile providers nationally, Q3 2016 - Q3 2019.
REVOLUTIONARY RESULTS
We re-invented traditional customer service job functions and KPIs to create a customer-centric model of care—without dated industry standards in the way. And it works.
We treat ALL our customers like VIPs—and it works. Our care team contributed to a 60% increase in our net promoter score.
Based on post-call surveys from 2016-2019 regarding likelihood to recommend on a scale of 0-10 (detractors recognized as those responding 0-6, passives 7-8, and promoters 9-10).
Empowering reps to solve problems can help you retain top talent. It helped us reduce agent turnover by 49% over the past five years.
Based on customer service agent turnover rates from 2014-2019.
Doing right by customers isn’t just good for consumers, it’s good for business. We helped increase upsells by 159% by providing amazing care.
Based on lines added during calls with customer care since 2016.
GET STARTED
We’re committed to helping businesses transform care for all consumers. Speak with a team member to get more details about Team of Experts and find out why customers love our model of care.
Contact us to learn about Team of Experts.
