Support for hardware.
- Configure and troubleshoot Wi-Fi routers
- Connect to wireless printers and smart devices
- Employees can access on-demand IT support with the app
Introducing Help Desk. Get on-demand IT support for all your software, hardware, and small business needs for only $40/month for up to 12 lines. Exclusively available with T-Mobile for Business.
T-Mobile ONE voice service, small business account (up to 12 voice lines), and app download required. If your account changes to 13+ voice lines, Help Desk will be automatically removed from your account. Live support available for qualifying hardware & software from 8am-12am ET. Refer to Terms of Service found in the app for additional details.
For only $40/month, your business can get unlimited support for up to 12 lines.
Virus detection and removal is only available if virus software is already installed on the device.
The Wi-Fi at Ken’s coffee shop was running smoothly. Until it wasn’t. After a quick text chat with an expert through the T-Mobile for Business Help Desk app, Ken got his network back up and running just like that.
The T-Mobile for Business Help Desk app makes it easy to get the support you need, when you need it most.
Help Desk provides unlimited on-demand live IT support for businesses, up to 12 lines, that need help installing, setting-up and troubleshooting a variety of business hardware and software. That means there are no limitations on the number of inquiries that you can submit to get help for supported business devices and software - and there’s never a contract.
Help Desk supports business hardware such as printers, routers, PC/Laptops/MACs, etc., and the most commonly used Windows operating systems, as well as many of the most common business software applications for communication, storage, finance, antivirus, utilities and more, including: MS Office, QuickBooks, FreshBooks, Square, Google Docs, etc. Unfortunately, we cannot support customized software, but we will provide support for the current, and two previous releases of the operating systems, provided those releases are still supported by the original manufacturer. See the full list of supported services below.
In-Scope Support for Software
T-Mobile's award-winning customer care is always free to all business customers and covers everything related to your T-Mobile device (smartphone, tablet, etc.), your plan, billing and service. Help Desk is an additional (optional) layer of support geared specifically to business customers who may not have an IT professional or solution in-place to help with a variety of hardware and business software issues not specifically related to their mobile service.
The quickest way to get the support you need is directly from the Help Desk app. Once you’ve opened the app, you’ll be able to tap-to-call or tap-to-chat to be directly connected to a Tech Expert – sorry, no email support at this time, but it’s in the works. If for some reason you cannot access the app, please contact support at 1-866-708-6567.
All your employees (up to 12 voice lines) are eligible for Help Desk if they have a T-Mobile One voice line.
Please call Help Desk directly at 1-866-708-6567
Help Desk is just $40/month for your entire account, up to 12 lines, and covers an unlimited number of devices/hardware and the most commonly used business software.