Coming Soon

SyncUP FLEET is changing for the better.

In order to provide you with a more robust, comprehensive set of options to serve your unique business needs, T-Mobile will retire SyncUP FLEET and migrate your service to fleet management solutions from Geotab. The SyncUP FLEET service was already operated by Geotab on T-Mobile’s behalf, so nothing about your service will change apart from the branding.
What it means for you.

Your account details stay the same.

Your current plan and account details will not be affected.

You keep your current hardware.

We’ll migrate your service via a simple software update—no hardware updates needed.

You get more options.

New plans. Additional features. Added functionality. All coming soon.

You enjoy instant access.

Once migration is complete, your team can use the Geotab portal and apps right away.

Got questions?

Why are you doing this?

In order to provide a more robust, comprehensive set of options to serve fleet management needs, T-Mobile for Business will be retiring SyncUP FLEET, and migrating your service to fleet management solutions from Geotab. This change will diversify our fleet management offering by partnering directly with an industry-leading telematics provider. This allows you the opportunity to select from more rate plans, and access more advanced capabilities than SyncUP FLEET including:

  • Active tracking with insight into live vehicle location
  • In-depth vehicle diagnostics with alerts when issues arise
  • Seatbelt usage and additional reporting to drive a better culture of safety

For more information on T-Mobile’s new fleet management solutions from Geotab, please visit: https://www.t-mobile.com/business/solutions/fleet-management-solutions.

How different are these new solutions from those in SyncUP FLEET?

T-Mobile for Business fleet management solutions have more rate plan options to manage vehicle fleets for businesses of all sizes. You’ll be able to choose to stay with the same features that were in SyncUP FLEET or choose more advanced telematics capabilities designed to optimize your fleet in a more customized fashion.

Why do I need to migrate?

SyncUP FLEET is being discontinued, so migration is required to continue taking advantage of your current fleet management capabilities. Migration will also give you access to expanded features through the enhanced Geotab partnership.    

When will I be migrated?

In February, your administrator will receive an email from T-Mobile for Business that specifies your March migration date. Then they will notify you of when your migration will occur.

What do I need to do before migration?

There are likely two applications you’ll need to download prior to migration. First, if you fleet tracks hours of service (HOS), please make sure your drivers download the Geotab Drive app. This is where your drivers will conduct their E-logging going forward. Next, if you were previously using administration features on the go, you’ll need to download the MyGeotab Fleet Management App which ultimately will replace your SyncUP FLEET App. Both applications are available in either Google Play™ or the Apple® App Store®.

Do I get to keep my same hardware?

Yes, your existing fleet management device will be fully compatible with the new Geotab platform. There’s no need to swap out any hardware. 

How will you handle my data?

During migration, T-Mobile will transfer all the current data in your SyncUP FLEET database to a Geotab database; there is no action for you to take. Following migration and going forward, your data will live in your new Geotab database.

Will my login credentials change?

No, your current login credentials should continue working after migration.

Do I need to rebuild my existing users, rules, reports, etc. in the Geotab portal?

No. During migration, T-Mobile will transfer all data, rules, reports, etc. within your current SyncUP FLEET database over to your new Geotab database.

Will all my driver, vehicle, and user data remain the same?

During migration all data associated with your SyncUP FLEET service (including your driver, vehicle, and user data) will be transferred to Geotab. Geotab will continue to process your data in a manner consistent with how it was previously under SyncUP FLEET. 

Will you transfer all my HOS compliance logs?

Yes, we will transfer all your HOS compliance log data over to your new Geotab portal.

Where do I login after migration?

After migration, please login at my.geotab.com because you’ll no longer be able to login at mysyncupfleet.com. If applicable, also download the MyGeotab to access the portal on the go, and have your drivers download Geotab Drive for HOS logging.

What if I cannot log into the portal after migration?

If you can’t login following your migration, please reset your password at: https://my.geotab.com/resetPassword.html. If you still have issues after resetting your password, please reset your main administrator’s password at: https://myadmin.geotab.com/login/recover-password.

Who do I call if I have a problem after migration?

For questions about pricing and/or rate plans, please contact T-Mobile for Business Care at 1-855-421-5933. For questions about logging into the Geotab portal, fleet management features and functionality, or other items related to the telematics service, please contact Geotab Support at 1-800-425-8716.

If I fail to download the new apps, will I be affected?

For HOS, if your drivers don’t download My Geotab Drive, they won’t be able to log their hours as they do with their existing SyncUP FLEET HOS App – this will bring your company out of compliance. If you fail to download MyGeotab, you won’t be able to access the mobile version of my.geotab.com, which may affect your team’s productivity.

When I have new devices and equipment on backorder, can I still use them after migration?

Yes, after you’re migrated, you can use newly ordered and backordered fleet management devices and accessories as originally planned. 

After migration, will I have to order new equipment directly from Geotab?

To order new equipment, please continue to reach out to either your T-Mobile for Business account representative, or T-Mobile for Business Care at 1-800-375-1126.

What is the warranty exchange process after migration?

After migration, we will honor all warranties in the same fashion as with SyncUP FLEET. For any warranty exchange needs, please contact Geotab Support at 1-800-425-8716.

Will my rate plan change?

Your pricing will remain the same and the name of the billed charges— will change from SyncUP FLEET to Geotab.

When will you update my bill to reflect the migration?

Your rate plan will migrate from SyncUP FLEET to Geotab after March 30, 2020. There are no price changes however, expect to see the rate plan change on your next invoice following March 30, 2020. 

Are data migrations and rate plan migrations taking place at same time?

Your database migration will take place on the date referenced in the email we sent you. Your rate plan migration will occur at the beginning of your next billing cycle. 

Will T-Mobile continue to bill me after migration?

Yes, all billing information after migration will come directly from T-Mobile for Business.

I currently get a promo credit—will that change after migration?

Your promo credits won’t be affected by migration and will remain the same based on the terms of your current agreement.

Have more questions?

1-855-421-5933