J.D. Power has awarded us #1 in Business Wireless Customer Satisfaction for businesses of all sizes for the fourth year in a row. Including #1 in Performance & Reliability for enterprise and small to medium size businesses.
T-Mobile received the highest score among very small, small/medium, and large enterprise business wireless providers in the J.D. Power 2017-2020 U.S. Business Wireless Customer Satisfaction Studies of customers’ satisfaction with their current wireless provider. Visit jdpower.com/awards
T-Mobile for Business customers get a dedicated team of highly-trained experts assigned to their account and specifically tuned into their needs. This means real help from real people and exceptional customer care.
Capable device required; coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com. Most Reliable: According to an audit report conducted by independent third party umlaut containing crowdsourced data for user experience collected from September 2020 until February 2021. Full details at: www.umlaut.com/en/benchmarking/USA. Fastest: Opensignal Awards – USA: 5G User Experience Report January 2021, based on independent analysis of average speeds from mobile measurements recorded during the period September 16 – December 14, 2020 © 2021 Opensignal Limited. See full terms
Unlimited data and texting in 210+ countries and destinations (including Canada and Mexico), and get an hour of Wi-Fi on Gogo®-enabled flights to, from, or within the U.S.
Qualifying plan required. Standard speeds approx. 128Kbps.
With Magenta® for Business, you’ll pay just $30 per line for 8-12 lines with AutoPay, taxes and fees included—all without the hassle of data overages and surprise fees.
Sales tax & regulatory fees included in monthly service price.
Because you’re never locked into an annual contract, you can enjoy the freedom to focus on your business. And when your business needs change, we’ll be ready to adjust with you.
Team of Experts is a radical re-invention of the old, broken customer service model. Now, postpaid customers have a dedicated team of highly-trained experts assigned to their account, who are empowered to deliver next-level customer care. You'll never be forced to talk to a robot again, or get bounced from rep to rep. With Team of Experts, you get real help from real people, on your terms.
All T-Mobile postpaid customers are assigned to a Team of Experts.
Yes! All of our T-Mobile for Business accounts with 11+ lines are assigned to a Team of Experts. And half of our T-Mobile for Business accounts with 1-10 lines already have a Team of Experts, with the goal of covering 100% by the end of the year.
No. Team of Experts is included for free with all T-Mobile postpaid accounts.
Your Team of Experts is available from 7 a.m. to 9 p.m. local time. Our Customer Care experts are available 24/7.
If you call from a different phone, just enter your T-Mobile phone number when prompted and we'll route you to your Team of Experts.
The automated system is still an option if that's what you prefer.
Wait times may vary based on call volume but there is an option to have your team call you back, so you don't have to wait on the phone.
We want to make sure you get help as fast as possible, so you might not speak to the same person every time. The great news is that everyone on your team sits close by and works together to get you help quickly, efficiently, and on your terms.
Your Team of Experts is assigned based on number of lines per account. This lets us build expertise based on that account's specific needs. If you’re not happy with your Team of Experts, please let us know and we’ll work with you to resolve the issue.