Hype Cycle for public safety and law enforcement, 2025

This Hype Cycle helps public safety and law enforcement CIOs and other government technology leaders evaluate, prioritize and anticipate technology investments in improved service delivery. It provides insights to determine suitability and appropriate timing for investments while assessing adoption risks.

Gartner®

Public safety is entering a new era

By 2028, 15% of emergency calls at PSAPs will be dispatched by AI-driven virtual assistants,” which we feel will accelerate response and reshaping operations. Meanwhile, innovations such as edge AI, generative AI, smart robots, and data fabric are advancing how agencies share data, protect sensitive information, and improve real-time decision-making in the field.

Let’s talk about 5G.