Questions about the Microsoft 365 on Us offer?

What are you announcing today?

T-Mobile is launching new rate plans for small businesses with Microsoft 365 included to give customers access to Office apps, powerful cloud services, device management and advanced security. And, the Un-carrier has more than doubled the team dedicated to supporting SMBs and updated its more than 7,000 T-Mobile retail locations to better serve small and medium business customers.

What is Microsoft 365 on Us?

T-Mobile Business Advantage already brings you the largest 5G network, award-winning customer support and insanely great value. But that’s just the start. Introducing Microsoft 365 on Us – giving you access to best-in-class work & communication tools to manage your business and simplify the way work gets done with powerful cloud services and key apps like Word, PowerPoint, and Excel.


Starting September 25, 2020, T-Mobile for Business customers can get up to two licenses of Microsoft 365 on Us when you switch to an eligible Business plan.

How do I get this deal?

Visit a Retail store or call 1-855-980-5194 to speak to one of our experts today.

 

To qualify for Microsoft 365 on Us, you must:

  • Have or activate a T-Mobile for Business account with at least one voice line on a qualifying rate plan
  • Complete the registration and setup process for your Microsoft 365 account
  • Remain active and in good standing on qualified plan

What rate plans are eligible for Microsoft 365 on Us?

Eligible rate plans include: Magenta for Business, Magenta Plus for Business, Magenta Military for Business, Magenta Plus Military for Business, Magenta First Responder for Business, Magenta Plus First Responder for Business, Business Unlimited, or Business Unlimited Plus. 

Can I combine this offer with another rate plan promotion?

Talk to one of our experts about combining Microsoft 365 on Us with a service promotion at time of activation.

Can I combine this offer with another device promotion?

Talk to one of our experts about combining Microsoft 365 on Us with a device promotion at time of activation.

How does this compare to the other guys?

T-Mobile for Business is the only destination for the nation’s largest 5G network, award-winning customer support and insanely great value. Now with Microsoft 365 on Us exclusively from T-Mobile, we keep you connected virtually anywhere your business takes you and as you grow.

In addition to Microsoft 365, what else do I get with a Magenta for Business rate plan?

  • Unlimited talk, text, and smartphone data while on our network
  • Optimized video streaming at 480p
  • Unlimited Smartphone Mobile Hotspot at 3G speeds, with first 3GB at LTE speed
  • 1 hour of inflight Wi-Fi on Gogo-enabled domestic flights of U.S. based airlines (unlimited flights)
  • Simple Global access (unlimited data and text in 210+ countries and destinations, up to 128kbps)
  • Stateside International Unlimited Texting (send and receive unlimited texts to any country in the world where texting is available except Cuba, St. Helena, or Wallis & Futuna)
  • Unlimited calling and texting between the US, Mexico and Canada
  • Taxes & fees included in the monthly cost

And more! (During congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization.)  See plan details here.

In addition to Microsoft 365, what else do I get with a Magenta Plus for Business rate plan?

  • Unlimited talk, text, and smartphone data while on our network
  • Unlimited HD Video streaming (1080p)
  • Unlimited Smartphone Mobile Hotspot at 3G speeds, with first 20GB at LTE speed
  • Unlimited inflight Wi-Fi on Gogo-enabled domestic flights of U.S. based airlines
  • Name ID
  • Voicemail to Text
  • T-Mobile Scam Shield Premium
  • Simple Global access (unlimited data and text in 210+ countries and destinations, up to 128kbps)
  • Stateside International Unlimited Texting (send and receive unlimited texts to any country in the world where texting is available except Cuba, St. Helena, or Wallis & Futuna)
  • Unlimited calling and texting between the US, Mexico and Canada
  • Up to 256Kbps international data speeds (in participating countries)—up to two times our standard international speeds
  • Taxes & fees included in the monthly cost

And more! (During congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization.) See plan details here.

Does this include the Netflix or Quibi offers?

No, you can either choose Microsoft 365 on Us or Netflix or Quibi when you activate 2 or more voice lines on a qualified plan. If you are already receiving credit for Netflix or Quibi, you will need to remove your benefit prior to adding on Microsoft 365 on Us.  Talk to one of our experts about which option is best for you. 

Can I add additional Microsoft 365 user licenses and have them come through my T-Mobile bill? If not, how am I billed for the additional user licenses?

Yes, charges for additional user licenses purchased from T-Mobile will be added to your bill under ‘3rd Party Charges.’

I already have a Microsoft 365 account through Microsoft or another reseller; how do I apply the credit to my existing Microsoft 365 account?

Microsoft 365 on Us provides new Microsoft user licenses that you can assign to any member of your business – even employees without T-Mobile voice service. Unfortunately, the new user licenses cannot be part of the existing account you may have already set up through Microsoft or another reseller. This means the value cannot be credited toward your existing account and the Microsoft on Us user licenses cannot be combined into your existing account.

 

Alternatively, you can ‘switch’ a paid user license by discontinuing the paid version and reassigning that user to your Microsoft 365 on Us license. For assistance with assigning user licenses, please call 1-888-536-8680.

 

If you would like to consolidate your Microsoft 365 account in one place and on one bill, you can purchase all of your Microsoft 365 user licenses from T-Mobile. To do so, you would cancel your current Microsoft 365 account then take advantage of the Microsoft 365 on Us user licenses plus purchase additional user licenses you need from T-Mobile.

I’m an existing Microsoft 365 user from Microsoft or another reseller, what do you mean I have to cancel my current Microsoft 365 user licenses before taking advantage of the offer? That’s a lot of hassle.

If you prefer to keep your existing Microsoft 365 user licenses, you can use the Microsoft 365 on Us user licenses for any member of your business – even employees without T-Mobile voice service. Alternatively, if your rate plan is eligible for Netflix on Us or Quibi with Us you can take advantage of either of those benefits instead. To change your ‘on Us’ benefit, please visit a Retail store or call 1-833-937-8997 to speak to one of our experts today.

I don’t have enough user licenses for all of my employees, what will their experience be? Can unlicensed users join / host Teams meetings? Will they have access to the web apps?

You can purchase additional user licenses through the T-Mobile Marketplace by calling 1-888-536-8680. Employees without Microsoft 365 user licenses will not have access to full Microsoft functionality, including the use of web-based Office Apps, although they are still able to join Teams meetings as a guest.

How do I assign users to my user licenses so I can start using Microsoft 365?

The easiest way to assign users a user license is to call 1-888-536-8680 for support and our experts can walk you through the process step-by-step. If you are an experienced IT system administrator and would like to assign your user licenses on your own, please visit the Microsoft 365 on Us Setup Guide for instructions.

What happens to my Microsoft 365 user licenses if I cancel my lines with T-Mobile?

If you no longer have an eligible T-Mobile rate plan that includes Microsoft 365 on Us, your free user licenses will be cancelled.

What’s the difference between a Microsoft Business Basic user license and a Business Standard user license?

Microsoft 365 Business Basic includes web and mobile versions of Office Apps (Outlook, Word, Excel, and PowerPoint), Microsoft Teams, SharePoint, and 1TB of Cloud Storage. Microsoft 365 Business Standard includes everything in Business Basic, plus desktop versions of the Office Apps and Business Management Tools such as Mile IQ.

Can I upgrade a free Microsoft 365 Business Basic user license to Business Standard?

Yes, to upgrade your user license from Business Basic to Business Standard please call 1-888-536-8680. Upgrades from an ‘On Us’ license will only be charged the difference between the Business Basic and Business Standard ($9/month). Qualifying plan required; contact us to activate. One subscription per line, up to 2 lines per account.

 

Full terms: Activation requires access to Marketplace, a T-Mobile service providing access to Ingram Micro Inc.'s online business-to-business platform for purchasing third-party products and services. Platform and subscription use subject to applicable third-party licenses, terms, and conditions, including the Microsoft Customer Agreement at www.microsoft.com/licensing/docs/customeragreement and Marketplace terms and conditions at https://us.cloud.im/legal/. May not be combined with Netflix On Us, Family Allowances, or content-blocking features; adding these features will result in immediate cancelation of Marketplace subscriptions without further notice. Between $6 and $21/mo. value, depending on plan and line count. Value not redeemable or refundable for cash or credit and may not be creditable towards other products. Must remain active and in good standing or licenses terminate and data becomes inaccessible. May take 1-2 bill cycles. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.

Let’s talk.

1-855-980-5194