After activating or switching to T-Mobile ONE Military, you'll need to verify your military status. Ensure that the military person or Gold Star family member is designated as the primary account holder. For active duty military members who are deployed, a spouse or family member can also verify eligibility.
To verify military status, either visit a T-Mobile retail store and one of our retail experts will walk you through the process, or follow the steps below:
The validation process consists of a few quick steps and typically takes less than 10 minutes. You will have 45 days from plan activation to verify your eligible military status or you will be moved to T-Mobile ONE rate plan with no military discount, which will result in a price increase of up to $20/line per month.
In some cases, you may be asked to provide additional details to verify your eligibility (such as T-Mobile for Business customers with account type "B"). If further information is required, you'll be notified right away and will need to upload documents confirming your military status to complete your verification. The information provided is used solely for validation of status and is destroyed after validation. A confirmation of your validation status will be sent to you via email within 48 hours.
T-Mobile will accept the following documents for verification:
Gold Star Families
Note: Before uploading the document, please ensure first and last name, dates, and service/discharge status are legible, but please omit, cover up, or black out any sensitive information such as Social Security number, military ID number, etc. Acceptable file formats are .bmp, .gif, .jpg, .png, or .pdf.