Contracts
State of Michigan
Contract information
Our agreement with the Michigan Department of Technology, Management, and Budget.
Department of Technology, Management, and Budget.
Here’s the information you need to access our statewide contract:
Wireless Voice, Data & Accessories
Contract #210000000680, NASPO Master Agreement #MA176
Term: 04/01/2021 – 08/11/2024
Renewal Options: Up to five 1-year renewals.
Eligibility: agencies must be Mideal members to purchase using the NASPO contract.
Account management
Contact us to order through DTMB.
Here are ways you can get in touch with DTMB.
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Support: Dedicated Expert: Nita Goforth juanita.goforth3@t-mobilesupport.com
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Visit the Order Portal for information about your account, balance due, usage, order history and more: Dashboard - Log In (tmorders.com)
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Add A Line / Upgrades:
Andrew VanderVeen, Government Account Executive (616) 365-5851 | andrew.vanderveen@t-mobile.com
Shannon Hewitt-Tapp, TFG Contracts Advisor (916) 568-4495 | shannon.hewitt-tapp@t-mobile.com
Got questions?
How do I create a user name?
Simply visit Dashboard - Log In (tmorders.com) to make the change yourself. Or contact our Dedicated Expert (allow 24 hours for completion).
How do I add a line?
Contact your Government Account Executive (GAE), Andrew Vanderveen at andrew.vanderveen@T-Mobile.com and (616) 365-5851 or Dedicated Expert and they’ll be happy to assist you.
How do I do an ESN swap (swap between two active devices)?
Simply visit Login : T-Mobile Orders (tmorders.com) to make the change yourself. Or contact our Government Team of Experts at 1-844-361-1310.
How do I check upgrade eligibility?
Contact your Government Account Executive (GAE), Andrew Vanderveen at andrew.vanderveen@T-Mobile.com | (616) 365-5851 or Dedicated Expert and they’ll be happy to assist you.
How do I upgrade a device?
Contact your Government Account Executive (GAE), Andrew Vanderveen at andrew.vanderveen@T-Mobile.com | (616) 365-5851 or Dedicated Expert and they’ll be happy to assist you.
How do I change a mobile number?
Contact your Government Account Executive (GAE), Andrew Vanderveen at andrew.vanderveen@T-Mobile.com | (616) 365-5851 or Dedicated Expert and they’ll be happy to assist you.
How do I suspend a line, or activate a suspended line?
Simply visit Dashboard - Log In (tmorders.com) to make the change yourself. Or contact your Dedicated Expert (allow 24 hours for completion).
How do I disconnect a line?
Simply visit Login : T-Mobile Orders (tmorders.com) to do it yourself. Or contact your Dedicated Expert (allow 24 hours for completion).
How do I reset my Portal password (forgot your password or the link does not work)?
Call Portal Support at 1-800-307-0340 or email tmobile@tmorders.com and we’ll be happy to assist you.
How do I update authorized contacts on my account?
Please contact your Dedicated Expert Team at 1-844-361-1310.
How do I reset voicemail password?
Simply visit Login: T-Mobile Orders (tmorders.com) to make the change yourself. Or contact our Government Team of Experts at 1-844-361-1310.
I suspect possible fraudulent activity on my account—what should I do?
Please Contact your Dedicated Expert Team at 1-844-361-1310.
How can I get a report on unbilled usage?
Simply visit Dashboard - Log In (tmorders.com) to download or print your report.