Contracts
State of Florida
Contract information
Our agreement with the Florida Department of Management Services.
DMS for Wireless Communication Services and Equipment.
Here’s the information you need to access our statewide contract:
Wireless Voice Services (WVS) and Wireless Data Services (WDS)
Contract #DMS-19/20-006B
Term: 08/04/2021 – 08/09/2026
Account Management
Here’s how to get in touch with the State of Florida T-Mobile Team
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State of FL Government Senior Expert: Dawn Miller
Direct: 470.671.5116 | dawn.fragnoli@t-mobilesupport.com
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Visit the Order Portal for information about your account, balance due, usage, order history and more: Dashboard - Log In (tmorders.com)
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Add A Line / Upgrades: Patrick Redfern
State of FL Government Sr. Account Executive
Direct: (850) 999-3048 | Patrick.Redfern1@T-Mobile.com -
Add A Line / Upgrades: Michael Wood
State of Florida Government Account Executive
Mobile: (850) 356-1755 | Michael.wood33@T-Mobile.com
Got questions?
How do I create a user name?
Simply visit Dashboard - Log In (tmorders.com) to make the change yourself. Or contact our Dedicated Expert (allow 24 hours for completion).
How do I add a line?
Contact your Government Account Executive, Michael Wood at michael.wood33@t-mobile.com | 850-356-1755 or Dedicated Expert and they’ll be happy to assist you.
How do I do an ESN swap (swap between two active devices)?
Simply visit Login: T-Mobile Orders (tmorders.com) to make the change yourself. Or contact our Government Team of Experts at 1-844-361-1310.
How do I check upgrade eligibility?
Contact your Dedicated Customer Support Expert, Roy Sena at Roy.Sena@t-mobilesupport.com | 404-649-8588 or Dedicated Expert and they’ll be happy to assist you.
How do I upgrade a device?
Contact your Dedicated Customer Support Expert, Roy Sena at Roy.Sena@t-mobilesupport.com | 404-649-8588 or Dedicated Expert and they’ll be happy to assist you.
How do I change a mobile number?
Contact your Dedicated Customer Support Expert, Roy Sena at Roy.Sena@t-mobilesupport.com | 404-649-8588 or Dedicated Expert and they’ll be happy to assist you.
How do I suspend a line, or activate a suspended line?
Simply visit Dashboard - Log In (tmorders.com) to make the change yourself. Or contact your Dedicated Expert (allow 24 hours for completion).
How do I disconnect a line?
Simply visit Login : T-Mobile Orders (tmorders.com) to do it yourself. Or contact your Dedicated Expert (allow 24 hours for completion).
How do I reset my Portal password (forgot your password or the link does not work)?
Call Portal Support at 1-800-307-0340 or email tmobile@tmorders.com and we’ll be happy to assist you.
How do I update authorized contacts on my account?
Please contact your Dedicated Expert Team at 1-844-361-1310.
How do I reset voicemail password?
Simply visit Login: T-Mobile Orders (tmorders.com) to make the change yourself. Or contact our Government Team of Experts at 1-844-361-1310.
I suspect possible fraudulent activity on my account—what should I do?
Please Contact your Dedicated Expert Team at 1-844-361-1310.
How can I get a report on unbilled usage?
Simply visit Dashboard - Log In (tmorders.com) to download or print your report.