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1. [Home](https://www.t-mobile.com/business)
2. [Government](https://www.t-mobile.com/business/government)
3. [State Local Government](https://www.t-mobile.com/business/government/state-local-government)
4. [Contracts](https://www.t-mobile.com/business/government/state-local-government/contracts)
5. Florida
CONTRACTS
# State of Florida
T-Mobile products, services, and wireless solutions are available via contract with the Florida Department of Management Services (DMS).
## State of Florida
__OVERVIEW__
[Contract information](https://www.t-mobile.com#contract)
Our agreement with the Florida Department of Management Services.
[Account management](https://www.t-mobile.com#account)
Contact us to order through DMS.
## CONTRACT INFORMATION
## Our agreement with the Florida Department of Management Services.
## DMS for Wireless Communication Services and Equipment.
Here’s the information you need to access our statewide contract:
Wireless Voice Services (WVS) and Wireless Data Services (WDS)
__Contract #DMS-19/20-006B__
__Term: 08/04/2021 – 08/09/2026__
Learn about eligibility requirements
## DMS for Wireless Communication Services and Equipment.
__Learn more about Department of Management Services base contract and use guidelines.__
[Visit the website , opens in a new window](https://www.dms.myflorida.com?icid=TFB_TMO_P_PSSLGVCNRT_1J9FO1BVUTEDDGT2X29426)
## Account Management
## Here’s how to get in touch with the State of Florida T-Mobile Team
- State of FL Government Senior Expert: Derrick Haley
Direct: [469-590-1534](tel:469-590-1534) | [Derrick.Haley7@t-mobilesupport.com](mailto:Derrick.Haley7@t-mobilesupport.com "Follow link")
- Visit the Order Portal for information about your account, balance due, usage, order history and more: [Dashboard - Log In (tmorders.com)](https://stofflorida.tmorders.com/portal/dashboard/index?icid=TFB_TMO_P_PSSLGVCNRT_5HDGX7GLP9MW473O029867)
- Add A Line / Upgrades: Dan Caffrey
State of FL Government Sr. Account Executive
Direct: [843-380-8865](tel:843-380-8865) | [daniel.caffrey1@t-mobile.com](mailto:daniel.caffrey1@t-mobile.com)
### Got questions?
- ### How do I create a user name?
Simply visit [Dashboard - Log In (tmorders.com)](https://statelocalgov.tmorders.com/portal/dashboard) to make the change yourself. Or contact our Dedicated Expert (allow 24 hours for completion).
- ### How do I add a line?
Contact your Government Account Executive, Michael Wood at [michael.wood33@t-mobile.com](mailto:michael.wood33@t-mobile.com) | [850-356-1755](tel:850-356-1755) or Dedicated Expert and they’ll be happy to assist you.
- ### How do I do an ESN swap (swap between two active devices)?
Simply visit [Login: T-Mobile Orders (tmorders.com)](https://statelocalgov.tmorders.com/portal/dashboard) to make the change yourself. Or contact our Government Team of Experts at [1-844-361-1310](tel:1-844-361-1310).
- ### How do I check upgrade eligibility?
Contact your Dedicated Customer Support Expert, Roy Sena at [Roy.Sena@t-mobilesupport.com](https://www.t-mobile.com/business/government/state-local-government/contracts/Roy.Sena@t-mobilesupport.com) | [404-649-8588](https://www.t-mobile.com/business/government/state-local-government/contracts/404-649-8588) or Dedicated Expert and they’ll be happy to assist you.
- ### How do I upgrade a device?
Contact your Dedicated Customer Support Expert, Roy Sena at [Roy.Sena@t-mobilesupport.com](https://www.t-mobile.com/editor.html/content/dam/tfb/faqs/contracts_florida/Roy.Sena@t-mobilesupport.com) | [404-649-8588](https://www.t-mobile.com/editor.html/content/dam/tfb/faqs/contracts_florida/404-649-8588.html) or Dedicated Expert and they’ll be happy to assist you.
- ### How do I change a mobile number?
Contact your Dedicated Customer Support Expert, Roy Sena at [Roy.Sena@t-mobilesupport.com](https://www.t-mobile.com/editor.html/content/dam/tfb/faqs/contracts_florida/Roy.Sena@t-mobilesupport.com) | [404-649-8588](https://www.t-mobile.com/editor.html/content/dam/tfb/faqs/contracts_florida/404-649-8588.html) or Dedicated Expert and they’ll be happy to assist you.
- ### How do I suspend a line, or activate a suspended line?
Simply visit [Dashboard - Log In (tmorders.com)](https://statelocalgov.tmorders.com/portal/dashboard) to make the change yourself. Or contact your Dedicated Expert (allow 24 hours for completion).
- ### How do I disconnect a line?
Simply visit [Login : T-Mobile Orders (tmorders.com)](https://statelocalgov.tmorders.com/portal/dashboard) to do it yourself. Or contact your Dedicated Expert (allow 24 hours for completion).
- ### How do I reset my Portal password (forgot your password or the link does not work)?
Call Portal Support at [1-800-307-0340](tel:1-800-307-0340) or email [tmobile@tmorders.com](mailto:tmobile@tmorders.com) and we’ll be happy to assist you.
- ### How do I update authorized contacts on my account?
Please contact your Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310).
- ### How do I reset voicemail password?
Simply visit [Login: T-Mobile Orders (tmorders.com)](https://statelocalgov.tmorders.com/portal/dashboard) to make the change yourself. Or contact our Government Team of Experts at [1-844-361-1310](tel:1-844-361-1310).
- ### I suspect possible fraudulent activity on my account—what should I do?
Please Contact your Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310).
- ### How can I get a report on unbilled usage?
Simply visit [Dashboard - Log In (tmorders.com)](https://statelocalgov.tmorders.com/portal/dashboard) to download or print your report.
### Eligibility requirements
State agencies are required to use the SUNCOM Network. Other Eligible Entities (OEU's)are authorized to use the SUNCOM Network in accordance with Chapter 282, F.S. These include, but are not limited to, political subdivisions of the State, including counties, municipalities, school districts, and water management districts. Also included are, private nonprofit elementary and secondary schools conditioned upon certain requirements, universities, libraries of community colleges, and nonprofit corporations.
Talk to a Florida government expert today.
Contact us
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## State of Florida
## DMS for Wireless Communication Services and Equipment.