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CONNECTING HEROES

Your commitment.
Our connection.

T-Mobile is proud to offer FREE Unlimited service tailored for first responder agencies on America’s largest and fastest 5G network. Priority access and preemption for WPS-registered users keeps you connected when it matters most.

See eligibility
For state & local fire, police, and EMS agencies' first responder lines; eligibility verified. Video typically streams on smartphone/tablet at DVD quality (480p). Coverage not available in some areas and may be impacted by emergencies; check your response area. Capable device required for 5G.

Overview

OUR COMMITMENT

We have pledged up to $7.7B in savings over 10 years.

No need to choose between critical equipment and wireless services. Connecting Heroes brings you access to America’s largest and fastest 5G network, so you can do your best work virtually anywhere.

An officer in the driver seat of a patrol car speaks over a radio.

In an emergency when severe network congestion is possible, first responders need to know they’ll have priority access to our network and that critical communications will move to the front of the line. 

Learn more
WPS enrollment with USDHS required for priority access and preemption. Features available on our network; not available while roaming.

THE CRITERIA

How to participate.

1. Agency types.

Eligible agencies include state or local police & sheriff, fire, and emergency medical services that support one of the following:

  • Cities
  • Counties
  • States
  • Districts or municipalities
  • Tribal

 

2. Active duty employees.

You must maintain active government duty employees in one of the following:

  • Police, fire, or emergency medical services first responders
  • Public safety or law enforcement command
  • Police, sheriff, fire, or emergency medical services
  • Police or fire chiefs and their staff
  • Police or fire field command
  • Police or fire dispatch
  • 911 call centers

3. Business account.

You must establish a business account in the name of the state or local government agency.

Additional eligibility details about this plan.

  • Volunteer inclusion.
    Inclusion of volunteers within Government First Responder rate plans will be at the discretion of the station chief or commander in consultation with T-Mobile.
  • Ineligible organizations.
    Private, for-profit public safety institutions will not be eligible for this program.
  • Special considerations.
    Exceptions may be made for stations with a predominantly auxiliary/volunteer force and non-profit first responders’ organizations.
  • Plan options for individuals.
    Connecting Heroes is designed for first responder agencies. For individuals without a line provided by an agency, our best discount for first responders and their families is our Go5G First Responder plan.

OUR NETWORK AND COVERAGE

Keeping first responders connected.

By combining networks, first responders can stay connected with fast, nationwide coverage. 

A map of the U.S. with three shades of magenta to show 4G LTE, 5G, and 5G ultra capacity coverage.

We cover more of the U.S. with our nationwide 5G than AT&T and Verizon combined—including over 90% of the highway miles in America. And we’re bringing our fastest 5G speeds on Ultra Capacity 5G.

Get the details
Fastest based on analysis by Ookla® of Speedtest Intelligence® data of national Speed Score results incorporating 5G download and upload speeds for Q1 -Q2 2024. Ookla trademarks used under license and reprinted with permission.

Built for tomorrow’s emergencies. Ready today.

First responders deserve the ultimate in network performance and we are ready to deliver the 5G era of public safety now, with the world’s first 5G slice that prioritizes public safety.

Get the details

For qualifying emergency response organizations or individual first responders on eligible rate plans. Not available with Connecting Heroes rate plans.

Questions about Connecting Heroes?

  • T-Mobile is making a 10-year commitment to provide every public and non-profit state and local law enforcement, fire and EMS first responder agency across the country the ability to get free unlimited talk, text and smartphone data.

  • This plan is available to public state and local agencies that manage Police & Sheriff, Fire, and Emergency Medical Services for cities, counties and states.

    • Eligible individuals at the above agencies include: 
      • Police: sheriff and police chiefs, command, staff, dispatch, and career auxiliary/volunteer 
      • Fire: chiefs, command, staff, dispatch career auxiliary/volunteer 
      • Emergency Medical Services 
      • 911 call centers

  • The free Heroes plan will include unlimited smartphone talk text and data with 1GB of 4G LTE mobile hotspot with 3G speeds thereafter.

    • The plan will also include Mobile without Borders and video streaming at DVD quality (480p).
    • The $15/month per line, Heroes AMP plan includes 20GB of mobile hotspot, unlimited texting + 5GB High-Speed in 11 European countries and unlimited data, up to 256 kbps, in 210+ countries and destinations, plus free In-flight texting, Wi-Fi and now streaming.

    Other Connecting Heroes rate plans include 5G smartphones at no additional cost and even more high-speed mobile hotspot. There is a rate plan for every budget.

  • Yes! The plan will include free access to T-Mobile’s 5G network!

  • Yes, first responders enrolled in Wireless Priority Service (WPS) get priority access with preemption to our nationwide network. WPS gives first responders priority access to the network for voice and data. WPS may default to 4G signal in areas with standalone-only 5G.

    T-Mobile is an authorized provider of WPS by the Department of Homeland Security. With approval from DHS, T-Mobile will add WPS to your qualified lines for no charge, monthly or per minute.


    Details are available at     https://www.dhs.gov/cisa/wireless-priority-service-wps

  • WPS enrollment is a separate process run through the Department of Homeland Security (DHS). T-Mobile highly recommends that WPS be added so the user can benefit from priority access to network services. Each First Responder organization must sign up with DHS to have a DHS Point of Contact (POC).

    To find or establish your DHS point of contact, fill out this form, DHS will respond to you via email.

  • First responder data remains at the highest priority on our network, no matter how much data they need during emergencies or natural disasters.

Connect your first responder agency today.