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[Home](https://www.t-mobile.com/business) 2. [Devices](https://www.t-mobile.com/business/cell-phones) 3. Phone Trade-In # Trade in your phone and save. Purchase or upgrade to a qualifying device to take advantage of our simple and secure trade-in process. Plus, we’ll recycle your device, so it doesn't end up in a landfill. [Get started](https://www.t-mobile.com/business/cell-phones) ## Trade in your phone and save. ## Trade in your device in 3 easy steps. ## 1. Choose a device. Get a trade-in estimate and current promotions when you shop for a new device.​ [Shop new devices , opens in a new window](https://www.t-mobile.com/business/cell-phones) ## 1. Choose a device. ## 2. ​Prepare your phone for a trade.​ Back up your old device’s content and then reset it to remove personal data. [How to back up your data , opens in a new window](https://www.t-mobile.com/support/tutorials/topic/update-amp-backup/how-to-back-up-or-restore-contacts/device) ## 2. ​Prepare your phone for a trade.​ ## 3. ​Send us your old device.​ Ship us your old phone for free to take advantage of trade-in credit. [How to return your old device](https://www.t-mobile.com/support/business/t-mobile-for-business-device-trade-in-and-return) ## 3. ​Send us your old device.​ ## Why trade in your device? ## Thrifty. Get a quick trade-in value estimate to see how much trade-in value you’ll get towards a new 5G device.  ## Thrifty. ## Easy. Ship us your old phone for free or contact our team of experts to get your device credit.  ## Easy. ## Secure. Even after you do your own master reset, we wipe your old device clean of any and all data.  ## Secure. ## Sustainable. We are taking ambitious steps to operate more sustainably. Trade-in devices are recycled or repurposed to ensure unwanted devices and materials are put to good use.  ## Sustainable. - ### Who is eligible to trade-in a device? New or existing T-Mobile for Business postpaid subscribers making a qualifying device purchase. - ### Why should I trade in my old device? Trading in your device with T-Mobile is a great way to get value that you can use towards a new device. Trading in also helps to unlock even more value when you select a device promotion that requires a trade-in. The T-Mobile trade-in program: Allows you to SAVE on the latest 5G devices and other products Is SIMPLE and takes just a few minutes to get a quote Is SECURE – T-Mobile has a stringent data removal process for trade in devices. Is SUSTAINABLE – We assess every device to determine if we can refurbish, reuse, or recycle it. Our strict recycling processes ensure your device won’t end up in a landfill - ### How does the T-Mobile trade-in program work? Get an estimate for the value of your device using the trade-in value [estimator tool.](https://www.t-mobile.com/devices/phone-trade-in#estimator) Tell us the IMEI, make, model, memory, color & carrier and answer a few device condition questions. Based on the device condition, we will give you an estimated trade-in value. Next choose a new device to purchase (upgrade or add a new line). By trading in an eligible device, you may qualify to unlock even MORE trade-in value with a trade-in promotion. You can track the status of your trade-in in [Account Hub](https://www.t-mobile.com/business/account-services). - ### Can I trade in a device for Credit or Money without purchasing a new device? No, at T-Mobile you must purchase a device to qualify for a Trade In. - ### How can I return the device I am trading in? Ship your old device to us:  Once you complete your purchase, we'll ship your new device. You'll also receive a prepaid shipping label and packing materials to send in your trade-in device. When you ship it, you will be responsible for accurately evaluating and packing the device so that it remains in the same condition (as originally indicated) during shipping. T-Mobile is not responsible for any damage sustained during shipping. Get more information on how to return your device [Return your trade-in device | T-Mobile Support](https://www.t-mobile.com/support/business/t-mobile-for-business-device-trade-in-and-return) - ### How do I check the condition of my device? It’s easy! You will answer 4 device condition questions to help us determine the estimated trade-in value of your trade-in device: Before sending in your phone, you will need to disable “Find my Phone” (iPhone). The front display is not cracked or damaged There is no liquid damage or internal moisture Your device powers on and stays on. - ### How is the Trade-in value of my old device calculated? The value is based on the device's make, model, and condition. If a device shows signs of excessive wear or damage, it may still be accepted with reduced value or may be ineligible for a promotion. - ### How can I use my trade-in value? With a trade-in completed here’s how you can use your trade-in value: Will be applied as a one-time bill credit. With a trade-in completed, you will receive the bill credit within 2 bill cycles after your device is received and processed at our warehouse. - ### If I qualify for a device promotion that requires a trade-in, how will I receive my trade-in credits? Trading in: Example: If you qualify for an $800 off iPhone promo and your old device has a trade-in value of $225. You will receive a one-time bill credit of $225. Remainder of the promotional value $575 ($800 - $225) is applied as recurring bill credits over your 24-month EIP, so you will get a $23.95 bill credit each month for the next 24 months) - ### How long will it take to receive trade-in credits as part of a promotion? You must have an active account and in good standing and allow up to 2 bill cycles to start receiving your recurring trade-in promotion credits. If you do not return your trade-in device within 45 days from receiving your new device, you will be un-enrolled from any associated promotions and charged full price for your new device. - ### After I submit my trade-in request online, what happens next? Once you complete your purchase, we'll ship your new device. You'll also receive a prepaid shipping label and packaging to send in your trade-in device.  Ship us your old device within 45 days of receiving your new device. Before shipping your device back, you will need to turn off activation locks like [Find My iPhone](https://support.apple.com/en-us/105114) to avoid processing delays and losing your trade in value.  Do a final validation that the device you are sending back is the same device you received a trade-in estimate for. If the wrong device is sent back or the condition is different than originally stated, you will be notified of next steps, which may include being un-enrolled in any promotion you may have been eligible for. The final step is to perform a master reset of your device to remove your personal information and remove the SIM card and/or any additional memory cards. T-Mobile also recommends that you document, your IMEI and your RMA # and keep for your records. - ### I changed my mind. Can I get my old device back? Device trade-in transactions are final. After you accept the trade-in credit and send us your phone, you cannot get it back. - ### What if I return my new device but I already traded in my old device for a promotion? If you return your new device within our return period and you already traded-in your old device for a promotion, T-Mobile will issue the originally estimated value of your old device as monthly bill credits since your trade-in device cannot be returned. - ### How do I check my device's IMEI? iOS devices: Tap the phone icon app > dial \*#06# > the screen will display the IMEI (use IMEI 1 not IMEI 2 if you see both) Or tap Settings > General > About (use IMEI 1 not IMEI 2 if you see both) Android devices: Tap the phone icon app > dial \*#06# > the screen will display the IMEI (b use IMEI 1 not IMEI 2 if you see both) Or tap Settings > About Phone (use IMEI 1 not IMEI 2 if you see both) Alternatively, if you’re a T-Mobile customer here’s how to find your IMEI: Go to t-mobile.com and log in Go to My Line or Other lines and devices Click the line you want to see (find the 15-digit IMEI listed under device just above the phone make/model) ## Let’s get started. [833-245-3150](tel:833-245-3150) Contact us [Find a store](https://www.t-mobile.com/stores/i/business?icid=TFB_TMO_P_TFBTRADEIN_51B5115CD65E019B39940) [Shop now](https://www.t-mobile.com/business/cell-phones) ## Follow T-Mobile for Business - [LinkedIn](https://www.linkedin.com/showcase/t-mobile-business/?INTNAV=fNav%3ALinkedIn) - [Facebook](https://www.facebook.com/Tmobileforbusiness/) - [X](https://twitter.com/TMobileBusiness/) - [YouTube](https://www.youtube.com/@t-mobileforbusiness) - [English](https://www.t-mobile.com) - [Español](https://www.t-mobile.com) - ### Contact an expert Contact an expert - [Talk to an expert 1-855-977-4135](tel:) - [Email an expert](https://www.t-mobile.com/business/b2b-contact-information) - ### Customer Care Customer Care - [My account log in](https://tfb.t-mobile.com/?INTNAV=fNav%3AMyAccountLogin) - [Call a CARE expert](tel:) - [Online support site](https://www.t-mobile.com/support/business) - ### Plans Plans - [Business Phone plans](https://www.t-mobile.com/business/wireless-business-plans) - [International coverage](https://www.t-mobile.com/business/international-coverage) - [Small Business Internet](https://www.t-mobile.com/business/solutions/business-internet-services/small-business-internet) - [Business Internet](https://www.t-mobile.com/business/solutions/business-internet-services/business-internet) - ### Resources Resources - [Reasons to switch](https://www.t-mobile.com/business/reasons-switch-t-mobile-business) - [DIGITS](https://www.t-mobile.com/business/solutions/digits) - [Merger benefits](https://www.t-mobile.com/business/t-mobile-sprint-merger-benefits) - [Events](https://www.t-mobile.com/business/t-mobile-events-webinars) - ### Segments & Industries Segments & Industries - [Small/Medium businesses](https://www.t-mobile.com/business/small-midsize-business) - [Enterprise](https://www.t-mobile.com/business/enterprise) - [Government](https://www.t-mobile.com/business/government) - [Public safety](https://www.t-mobile.com/business/government/public-safety) - [Education](https://www.t-mobile.com/business/education) - [Libraries](https://www.t-mobile.com/business/industry-solutions/libraries) - ### More from T-Mobile More from T-Mobile - [Wholesale](https://t-mobile.com/wholesale?INTNAV=fNav%3AWholesale) - [Consumer wireless](https://www.t-mobile.com/) - [Become a T-Mobile Partner](https://businesspartners.t-mobile.com/English/program_overview.aspx?INTNAV=fNav%3ABecomeT-MobilePartner) [](https://www.t-mobile.com/) - [About](https://www.t-mobile.com/about-us) - [Investor relations](https://investor.t-mobile.com/investors/default.aspx?INTNAV=fNav%3AInvestorRelations) - [Press](https://www.t-mobile.com/news) - [Careers](https://www.t-mobile.com/careers) - [Deutsche Telekom](https://www.telekom.com/en?INTNAV=fNav%3ADeutscheTelekom) - [Puerto Rico](https://www.t-mobilepr.com/?INTNAV=fNav%3APuertoRico) - [Privacy notice](https://www.t-mobile.com/privacy-center/our-practices/privacy-policy) - [Trust Center](https://security.t-mobile.com/?INTNAV=fNav%3ATrustCenter) - [Privacy Center](https://www.t-mobile.com/privacy-center) - [Consumer information](https://www.t-mobile.com/responsibility/consumer-info) - [Public safety/911](https://www.t-mobile.com/responsibility/consumer-info/safety/9-1-1) - [Terms & conditions](https://www.t-mobile.com/responsibility/legal/terms-and-conditions) - [Terms of use](https://www.t-mobile.com/responsibility/consumer-info/policies/terms-of-use) - [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy) - [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service) - [Do Not Sell or Share My Personal Information](https://www.t-mobile.com) - [Licenses & Patents](https://www.t-mobile.com/responsibility/legal/licenses-and-patents) - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/Tmobileforbusiness/) - [X](https://twitter.com/TMobileBusiness/) - [YouTube](https://www.youtube.com/@t-mobileforbusiness) © 2026 T‑Mobile USA, Inc. ## Trade in your phone and save. ## 1. Choose a device. ## 2. ​Prepare your phone for a trade.​ ## 3. ​Send us your old device.​ ## Thrifty. ## Easy. ## Secure. ## Sustainable.