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[Portal Login | Register](https://businesspartners.t-mobile.com?INTNAV=tNav%3APartners%3APortalLoginRegister) [Contact us](https://www.t-mobile.com/business/b2b-contact-information) Contact us - [Sales: 833-390-1896](tel:1-833-390-1896) - [Support: 844-211-5308](tel:1-844-211-5308) - [Connect with sales](https://www.t-mobile.com/business/b2b-contact-information/form) [Find a store](https://www.t-mobile.com/stores/i/business) [Cart](https://www.t-mobile.com/business/cart) Search Search Submit search query Close out of search RECENT0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions Get Started My account [Log in](https://tfb.t-mobile.com/) [Back to dashboard](https://www.t-mobile.com/account/dashboard) more from T-Mobile - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) - [T-Priority](https://www.t-mobile.com/t-priority) - [SuperMobile](https://www.t-mobile.com/business/plans/supermobile) [](https://www.t-mobile.com) # Your T-Mobile migration—what to expect. [Your T-Mobile migration—what to expect.](https://www.t-mobile.com) Your T-Mobile migration—what to expect. Select your device type to see exactly which steps apply to you. ## Your T-Mobile migration—what to expect. ## What types of devices do you have? Phones & smartphones Tablets & iPads Hotspots & connected devices Fleet, tracking & IoT Business Internet VOICE ### Phones & smartphones. __May require action__ Your phone will continue to work on the T-Mobile network. Some devices may require a SIM swap or device upgrade—you will have 30 days after migration to complete any required action. 30-day action window after migration day. 1 #### T-Mobile verifies if your device is compatible with our network. [T-Mobile verifies if your device is compatible with our network.](https://www.t-mobile.com) T-Mobile verifies if your device is compatible with our network. Compatible devices: no action needed. Incompatible: proceed to next steps. ## T-Mobile verifies if your device is compatible with our network. 2 #### If your SIM needs to be replaced, T-Mobile will notify you after migration. [If your SIM needs to be replaced, T-Mobile will notify you after migration.](https://www.t-mobile.com) If your SIM needs to be replaced, T-Mobile will notify you after migration. You'll have 30 days post-migration to complete the swap at any T-Mobile store or by mail. ## If your SIM needs to be replaced, T-Mobile will notify you after migration. 3 #### If your device is incompatible, you will need to replace the device and SIM. [If your device is incompatible, you will need to replace the device and SIM.](https://www.t-mobile.com) If your device is incompatible, you will need to replace the device and SIM. You'll have 30 days post-migration to complete this. Trade-in offers are available through T-Mobile Care or your account rep. ## If your device is incompatible, you will need to replace the device and SIM. 4 #### If your line is enrolled in Wireless/Data Priority Service, you will need to replace the SIM card. [If your line is enrolled in Wireless/Data Priority Service, you will need to replace the SIM card.](https://www.t-mobile.com) If your line is enrolled in Wireless/Data Priority Service, you will need to replace the SIM card. In some instances you might also need to replace the device. ## If your line is enrolled in Wireless/Data Priority Service, you will need to replace the SIM card. MINT—TABLETS ### Tablets & iPads. __May require action__ Most tablets will migrate automatically. Older models may need a SIM replacement or device upgrade—you will have 30 days after migration to complete any required action. 30-day action window after migration day. 1 #### T-Mobile verifies tablet compatibility. [T-Mobile verifies tablet compatibility.](https://www.t-mobile.com) T-Mobile verifies tablet compatibility. Most current Apple and Samsung tablets are compatible. ## T-Mobile verifies tablet compatibility. 2 #### If only the SIM needs to be upgraded, you will receive a notification post-migration. [If only the SIM needs to be upgraded, you will receive a notification post-migration.](https://www.t-mobile.com) If only the SIM needs to be upgraded, you will receive a notification post-migration. You'll have a 30-day window to complete. Instructions will be included with your migration notice. ## If only the SIM needs to be upgraded, you will receive a notification post-migration. 3 #### If your device is incompatible, a device upgrade is required. [If your device is incompatible, a device upgrade is required.](https://www.t-mobile.com) If your device is incompatible, a device upgrade is required. You'll have 30 days post-migration to complete this. Contact T-Mobile Care or your account rep for upgrade options. ## If your device is incompatible, a device upgrade is required. MINT—NO TABLETS ### Hotspots & connected devices. __Action required__ Hotspots and connected devices will require a SIM swap or device upgrade. T-Mobile will notify you of what applies to each of your devices. 30-day action window after migration day. 1 #### The SIM card will need to be replaced in all your hotspots and connected devices. [The SIM card will need to be replaced in all your hotspots and connected devices.](https://www.t-mobile.com) The SIM card will need to be replaced in all your hotspots and connected devices. Reach out to [__1-800-375-1126__](tel:1-800-375-1126) to request new SIM cards. ## The SIM card will need to be replaced in all your hotspots and connected devices. 2 #### If your device is incompatible, you will need to replace the device and SIM. [If your device is incompatible, you will need to replace the device and SIM.](https://www.t-mobile.com) If your device is incompatible, you will need to replace the device and SIM. You'll have 30 days post-migration to complete this. Trade-in offers are available through T-Mobile Care or your account rep. ## If your device is incompatible, you will need to replace the device and SIM. 3 #### If your device is end-of-life (EOL), it will need to be replaced. [If your device is end-of-life (EOL), it will need to be replaced.](https://www.t-mobile.com) If your device is end-of-life (EOL), it will need to be replaced. You'll have already received a separate communication about EOL devices. Your rep can assist with replacement options. ## If your device is end-of-life (EOL), it will need to be replaced. 4 #### In some cases, T-Mobile may proactively send you replacement equipment. [In some cases, T-Mobile may proactively send you replacement equipment.](https://www.t-mobile.com) In some cases, T-Mobile may proactively send you replacement equipment. If you receive a package from T-Mobile, follow the included instructions to swap your device or SIM. ## In some cases, T-Mobile may proactively send you replacement equipment. IOT ### Fleet, tracking & IoT. __Specialist-led__ Your fleet and IoT devices will be migrated by T-Mobile—in most cases you will not need to take any action. T-Mobile will handle the transition and keep you informed. 1 #### T-Mobile will migrate your IoT lines to our network and notify you when the transition is complete. [T-Mobile will migrate your IoT lines to our network and notify you when the transition is complete.](https://www.t-mobile.com) T-Mobile will migrate your IoT lines to our network and notify you when the transition is complete. No action is required on your part to initiate the migration. ## T-Mobile will migrate your IoT lines to our network and notify you when the transition is complete. 2 #### In some cases, T-Mobile may ship replacement SIM cards or devices directly to you. [In some cases, T-Mobile may ship replacement SIM cards or devices directly to you.](https://www.t-mobile.com) In some cases, T-Mobile may ship replacement SIM cards or devices directly to you. If you receive a package, follow the instructions included to swap your SIM or device. Your old SIM will auto-cancel once the new one is active. ## In some cases, T-Mobile may ship replacement SIM cards or devices directly to you. 3 #### If your account uses a Static IP address, T-Mobile will provide your new IP address before migration day. [If your account uses a Static IP address, T-Mobile will provide your new IP address before migration day.](https://www.t-mobile.com) If your account uses a Static IP address, T-Mobile will provide your new IP address before migration day. Please update any systems or configurations that depend on your current IP address once you receive your new one. ## If your account uses a Static IP address, T-Mobile will provide your new IP address before migration day. HSI ### Business Internet. __Proactive shipment__ T-Mobile will proactively send you a replacement SIM or device so your internet service continues without interruption on our network. 30-day action window after migration day. 1 #### T-Mobile will ship a replacement SIM card or router to your location ahead of migration. [T-Mobile will ship a replacement SIM card or router to your location ahead of migration.](https://www.t-mobile.com) T-Mobile will ship a replacement SIM card or router to your location ahead of migration. Keep an eye out for a package from T-Mobile. No action is needed before you receive it. ## T-Mobile will ship a replacement SIM card or router to your location ahead of migration. 2 #### Once your service migrates to the T-Mobile network, swap out the SIM or device using the instructions in your package. [Once your service migrates to the T-Mobile network, swap out the SIM or device using the instructions in your package.](https://www.t-mobile.com) Once your service migrates to the T-Mobile network, swap out the SIM or device using the instructions in your package. You'll have 30 days post-migration to complete the swap. Your current service remains active until the swap is done. ## Once your service migrates to the T-Mobile network, swap out the SIM or device using the instructions in your package. 3 #### If you have not received a package or need assistance, contact your T-Mobile account rep or Business Care. [If you have not received a package or need assistance, contact your T-Mobile account rep or Business Care.](https://www.t-mobile.com) If you have not received a package or need assistance, contact your T-Mobile account rep or Business Care. We are here to make sure your internet service stays active throughout the transition. ## If you have not received a package or need assistance, contact your T-Mobile account rep or Business Care. ## Migration timeline. ### Now until migration. Check if your device or SIM needs to be replaced. Watch for communications from T-Mobile with your specific instructions.  ## Now until migration. ### Migration day. Your service moves to the T-Mobile network automatically. Most customers will not experience interruption.  ## Migration day. ### Within 30 days post-migration. Complete any device or SIM upgrades for voice and MINT lines. Failure to act may result in loss of connectivity.  ## Within 30 days post-migration. ## Follow T-Mobile for Business - [LinkedIn](https://www.linkedin.com/showcase/t-mobile-business/?INTNAV=fNav%3ALinkedIn) - [Facebook](https://www.facebook.com/Tmobileforbusiness/) - [X](https://twitter.com/TMobileBusiness/) - [YouTube](https://www.youtube.com/@t-mobileforbusiness) ### Choose language - [English](https://www.t-mobile.com) - [Español](https://www.t-mobile.com) - ## Contact an expert Contact an expert - [Talk to an expert 1-855-977-4135](tel:) - [Email an expert](https://www.t-mobile.com/business/b2b-contact-information) - ## Customer Care Customer Care - [My account log in](https://tfb.t-mobile.com/?INTNAV=fNav%3AMyAccountLogin) - [Call a CARE expert](tel:) - [Online support site](https://www.t-mobile.com/support/business) - ## Plans Plans - [Business Phone plans](https://www.t-mobile.com/business/wireless-business-plans) - [International coverage](https://www.t-mobile.com/business/international-coverage) - [Small Business Internet](https://www.t-mobile.com/business/solutions/business-internet-services/small-business-internet) - [Business Internet](https://www.t-mobile.com/business/solutions/business-internet-services/business-internet) - ## Resources Resources - [Reasons to switch](https://www.t-mobile.com/business/reasons-switch-t-mobile-business) - [DIGITS](https://www.t-mobile.com/business/solutions/digits) - [Merger benefits](https://www.t-mobile.com/business/t-mobile-sprint-merger-benefits) - [Events](https://www.t-mobile.com/business/t-mobile-events-webinars) - ## Segments & Industries Segments & Industries - [Small/Medium businesses](https://www.t-mobile.com/business/small-midsize-business) - [Enterprise](https://www.t-mobile.com/business/enterprise) - [Government](https://www.t-mobile.com/business/government) - [Public safety](https://www.t-mobile.com/business/government/public-safety) - [Education](https://www.t-mobile.com/business/education) - [Libraries](https://www.t-mobile.com/business/industry-solutions/libraries) - 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