We’re committed to supporting our customers.
Can I pay my bill online?
What if I need more time to pay my bill?
We understand, if you are past due you can set up a payment arrangement online, or dial 611 from your
I come into your stores all the time, how do I know they’re safe?
We want to ensure we’re available to serve you in person so we’re taking a number of precautions to ensure you and our employees are safe. These include:
- Requiring [cloth] masks or facial coverings for employees, customers and visitors age 2 and over, at all times
- Masks and facial coverings should fit tightly across the face, covering the nose and mouth
- Continuing increased cleaning and sanitization
- Making hand sanitizer available throughout the stores
- Interacting at a safe distance
- Adding signage in stores indicating where you and other customers should stand
Gentle reminder, if you’re not feeling well, we have a lot of great self-help options: You can chat with us on
Please note that according to the Centers for Disease Control and Prevention Guidelines, cloth face coverings should not be placed on young children under the age of 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
Are all your stores open?
The majority of our stores are open. Visit our store locator page for store status and hours and we encourage you to set an appointment for a time that works best for you.
How can I interact with
T-Mobile without coming into a store?
You can chat with us on
Is help available 24/7?
Yes, our support team is available 24 hours a day, 7 days a week. However, as we align to evolving COVID-19 guidelines from state, local and federal government agencies, we’re temporarily adjusting our hours to keep our employees and our communities safe. To manage your account or to set up a payment arrangement, just login to My
I need help with TVision installation or my existing service. Can you help?
We have suspended professional installations. Our TVision Care team will be reaching out to get a self-install kit sent to you. You can also view step-by-step installation instructions are available here.
If you have questions or are currently experiencing issues with your TVision Home service, our Care team is available.
How is your network functioning?
Our network is performing incredibly well. We have teams working 24/7 to ensure it continues to perform for all our customers, even under times of anticipated heavier traffic.