UPDATED AS OF October 15, 2021

Keeping you safe from cybersecurity threats.

What you need to know and how we’re protecting you.

Customers trust us with their private information, and we safeguard it with the utmost concern. A recent cybersecurity incident put some of that data in harm’s way, and we apologize for that. We take this very seriously, and we strive for transparency in the status of our investigation and what we’re doing to help protect you.

What happened:

On August 17, 2021, T-Mobile learned that a bad actor illegally accessed and/or acquired personal data. The evidence indicates that the bad actor first gained unauthorized access to a T-Mobile system on March 18, 2021. We have also verified that a subset of T-Mobile data had been accessed and/or acquired by unauthorized individuals and the data stolen from our systems did include some personal information.

Information involved:

The exact personal information impacted varies by individual. The types of impacted information include names, drivers’ licenses, government identification numbers, Social Security numbers, dates of birth, T-Mobile prepaid PINs (which have already been reset to protect you), addresses and phone number(s). Social Security numbers and government identification numbers are collected in connection with prospective and current customers’ application for services and eligibility determinations.

What we're doing:

We’re relentlessly focused on taking care of our customers—that has not changed. We’ve been working around the clock to address this event and continue protecting you, which includes taking immediate steps to protect all individuals who may be at risk.

What you can do:

As we move quickly to protect you, we also want to equip you to protect yourself. It’s recommended that you take proactive steps regularly to protect your data and identity, and now’s a great time to do that. To be clear, we have no information that indicates any passwords, postpaid PIN numbers, or financial or payment information have been compromised. Still, the following steps are always smart practices to help keep your account more secure. We encourage you to complete these actions as soon as possible:

Protect your identity with McAfee

Sign up by December 27, 2021, for McAfee® ID Theft Protection Services FREE for two years provided on behalf of T-Mobile.

Set up Scam Shield™

Tap into our network’s advanced scam-blocking protection and turn on anti-scam features such as Scam Block and Caller ID.

Further protect your T-Mobile account

Use our free Account Takeover Protection service to help protect against an unauthorized user fraudulently porting out and stealing your phone number (postpaid only).

Additional resources

Credit protection experts recommend you explore “credit lock” services which will prevent others from being able to take out credit in your name without your knowledge. You can find more information through McAfee or with Equifax, Experian, or TransUnion.

If you have additional questions, feel free to contact us online, in a store, or through our Customer Care team at 611 from your phone or at 1-800-937-8997.