SIM Unlock Policy
SIM unlock details
If you purchased an eligible T-Mobile device, the device has been programmed with a SIM lock feature. This feature will prevent the device from operating with another wireless carriers network without first obtaining a SIM unlock code for the device.
Understanding SIM Unlock Requirements
As an active or former T-Mobile customer, you may request a SIM unlock code for your device directly from T-Mobile, without charge. In order to qualify to receive the SIM unlock code your device must not be reported as lost, stolen, or blocked and you meet the following criteria:
- You have purchased your device from T-Mobile or an authorized T-Mobile dealer and activated it on T-Mobile service;
- You have requested no more than 2 SIM unlock codes per line of service in the last 12 months.
- You paid for your device in full;
- Your account is in good standing;
- Your device has been active on the T-Mobile network for 40 days;
- If you are under a service contract, you have made monthly payments for at least 18 consecutive months on your plan, or have paid a migration fee for the device; certain exceptions may apply please call Customer Care for details;
- If you are on a Prepaid plan, you have had more than $50 in total refills on the device;
- If you are a former customer, your account balance is zero and you did not port out a line associated with the device during the buyers remorse period;
- You provide proof of purchase if T-Mobile is unable to verify purchase.
Note: Additional restrictions may apply, please contact T-Mobile Customer Care for more details. Exceptions to some or all requirements may apply in certain circumstances, including for Military Personnel and Business and Government Accounts.
If you would like to request a SIM Unlock code for your T-Mobile device, please contact Customer Care.
Important: This policy is subject to T-Mobiles Terms and Conditions of service and may change without notice. T-Mobile may deny any request for a SIM unlock code at our sole discretion if the request is an effort to defraud the company.