You can contact the T-Mobile Customer Concierge Service at 800.213.9070

At T-Mobile, we are in the business of helping our customers stay connected to those who matter most to them. That’s why we launched myFaves® which allows unlimited nationwide calling to any five U.S. numbers, even landlines. The Free Flight offer is another way T-Mobile enables you to stay connected.

* To be eligible you had to activate your T-Mobile account between November 23 – 26, 2007
* You filled out and mailed in a form to state your interest in the promotion
*All eligible customers have been contacted. The eligibility process is complete.

You have until June 17, 2009 to book your flight. All travel must be complete by October 31, 2009.

*To book call 800.213.9070
*You will be asked for your T-Mobile Account Number
* You can book your flight until June 17, 2009. All travel must be complete by October 31, 2009.

Yes. Passengers need to be at least 18 years of age at the time of travel.

Customers can fly from any one of the 59 departure cities across the continental U.S. 59 Departure Cities

Albany, NY
Albuquerque (Santa Fe Area), NM
Atlanta, GA
Baltimore, MD
Birmingham, AL
Bloomington, IL
Boise, ID
Boston, MA
Brownsville, TX
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Columbus, OH
Dallas, TX
Denver, CO
Detroit, MI
Hartford, CT
Houston, TX
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Little Rock, AR
Los Angeles, CA
Louisville, KY
Manchester, NH
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis/St. Paul, MN
Myrtle Beach, SC
Nashville, TN
Newark, NJ
New Orleans, LA
New York City, NY
Norfolk, VA
Oakland, CA
Oklahoma City, OK
Omaha, NE
Orange County, CA
Orlando, FL
Philadelphia, PA
Phoenix, AZ
Pittsburgh, PA
Portland, OR
Providence, RI
Raleigh-Durham, NC
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
Savannah/Hilton Head, GA
Seattle/Tacoma, WA
St. Louis, MO
Tampa, FL
Washington, D.C.

Eligible customers can fly round trip to one of 10 exciting destinations. 10 Destination Cities**

New York City, NY- The staples of American culture all call NYC home: Broadway, SoHo, Wall Street, Central Park, and the Empire State Building. Your search for character in a city is over.
Orlando, FL- A city of fun for kids big and small. It’s home to some of the country’s most exhilarating theme parks and attractions.
Boston, MA- With its colonial architecture and the splendor of its changing seasons, the Hub is indeed the spirit of New England.
Atlanta, GA- Take the whole family and visit the spectacular Georgia Aquarium, then stop by and visit the CNN Studio tour—your day is sure to be filled with fun in beautiful Georgia.
Chicago, IL- With a population of nearly 3 million, something must be special about this city. Our guess? It’s the signature deep-dish pizza, professional sports teams, and amazing jazz scene.
Miami, FL- You can’t escape the Latin influences in art, architecture, and culture. Turn left at the nearest cabana and take a stroll along the sandy white beaches.
Las Vegas, NV- Roll the dice and stay at one of the over-the-top hotels and casinos on the Strip. Your trip to Sin City will be a load of fun and memories.
Washington, D.C.- The nation’s capital is packed with history and museums and is home to all three branches of the U.S. government.
Los Angeles, CA- Whether you’re stargazing or want to be treated like a star yourself, the City of Angels is the place to make it happen.
Dallas, TX- Big hair, big boots, and big fun—everything is bigger in Dallas, Texas. Giddyup.

No. T-Mobile Free Flight Concierge works with a number of leading airlines to make your travel possible.

Only two people from the same household can travel for free on the same flight.

Yes, you can give the free flight to a friend or family member. Family or friend must provide the T-Mobile Account Number.

A $25 booking fee will be charged by Caliber. Plus, you will be responsible for any additional taxes or fees charged by the airline, airport, or government.

Any additional fees and taxes charged by the airline, airport, or government are payable at time of booking, when you are making your reservations with Caliber. Caliber will take payment over the phone via debit or credit card.

Yes, you will be eligible to collect mileage in accordance with the rules of your mileage program.

* Yes, eligible customers in Hawaii can participate in this promotion, but they must travel from one of the 59 departure locations to one of the 10 destination locations.
* Eligible customers from Hawaii who use their free flights on the mainland are responsible for booking and paying for their own travel to and from the mainland.
* Eligible customers may also gift their free flight to a friend or family member to use to depart from one of the 59 departure cities to one of the 10 destination cities. Family or friend must provide the T-Mobile Account Number when calling to book.

* Flights must leave from one of the 59 departure cities and arrive at one of the 10 destination cities.
* A minimum one-night stay is required.
* Maximum time between originating and return flight is 30 days.
* Other restrictions based on available airlines schedules and policies also apply.
* Must be 18 years of age or older at the time of travel.

Once you have booked your travel, any cancellations or changes are ruled by the airlines policies. You should contact the airlines directly with any questions regarding cancellations or changes. You will be responsible for any potential change fees.