Transfer your phone number to T-Mobile
Switch to T-Mobile, and keep the number you already have.
Tired of big phone bills? Transfer your wireless or landline number to T-Mobile, and save with our innovative calling plans.
Here's how it works: First, find out if your phone number or phone numbers are eligible for transfer to T-Mobile. If they are, just start shopping for phones and plans-you can then enter the number you'd like to transfer while checking out.
Reminder: Please do NOT cancel your other wireless or landline account until the requested number has been activated on your new T-Mobile phone.
Check for transfer eligibility right here. Simply enter up to five numbers:
Can I switch to T-Mobile but keep the phone number I already have from another carrier? How would that work?
Yes, it is possible to keep the number you already have from another wireless or landline carrier. First, check to see if your existing number is eligible for transfer to T-Mobile. If it is, then all you have to do is follow the on-screen instructions displayed during check out to authorize the transfer. We'll do the rest.
If you are interested in a prepaid phone and transferring your number to T-Mobile please visit your nearest T-Mobile retail store.
Will checking eligibility affect my current/existing phone service?
No. Checking eligibility has no effect on your current/existing phone service. Basically, nothing will happen until you authorize us to transfer your number to T-Mobile and the transfer is completed.
Please tell me more about what happens during the actual number-transfer process.
Transferring your number to T-Mobile is easy. Once you've provided your account information, T-Mobile will contact your previous phone company to complete the transfer.
Is it safe to transfer my number online?
Yes. T-Mobile's online checkout has been verified as being 100% secure by VeriSign. The information you submit is encrypted before it's transmitted to T-Mobile-meaning it's locked during the electronic transfer to provide the highest level of security.
How long will it take to transfer my phone number to T-Mobile?
Transferring your existing single phone number (wireless or landline) to T-Mobile will take two business days or less. Transferring multiple-lines may take up to 10 days, however most requests are completed within six calendar days.
Note: Once your number has been transferred, you will receive a text message to confirm the transfer was completed.
How long will it take to transfer my T-Mobile phone number to a landline?
Transferring a T-Mobile number to a landline will take 24 hours or less.
Who can I talk to if I am having problems transferring my number to T-Mobile?
Things like misspelled names, incorrect billing addresses, and incomplete information can delay your transfer. We will contact you at one of the two phone numbers you provided if we experience a problem during the number transfer process. On the other hand, if you are experiencing problems during the number transfer process, please contact Customer Care.
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