Phone stops working or simply disappeared? Get reconnected quickly with the Premium Handset Protection Bundle.
Protect your device from loss, theft, accidental damage, or malfunction. Get a little peace of mind. Recent estimates indicate that nearly 20 million wireless phones and devices will be lost, stolen, or damaged this year. Replacing your equipment will likely cost more than your original investment.
Premium Handset Protection provides you with:
Peace of Mind
With the Premium Handset Protection Bundle, you can live your life knowing you’re covered for loss, theft,damage or malfunction.
• Phone dropped in water? Covered.
• Keypad stopped working? Covered.
Convenience
• File your claim quickly and easily.
• File claims online or on the phone.
• Get six months of warranty support on insurance replacements.
• Get reconnected quickly—next-business-day delivery for insurance claims (when approved by 8 PM EST) or delivery within 2–3 business days for warranty claims.
Low Cost
• Know exactly what you are going to pay for the replacement phone.
• Avoid paying full replacement cost for a device.
Covered Equipment
You’re covered for one wireless phone or device, utilizing the SIM card associated with your T-Mobile account at the moment of loss, theft, damage or malfunction. Should your device become lost, stolen or damaged, you’re also covered for the following accessories under Premium Handset Protection Bundle or Premium Handset Protection Insurance:
one standard battery, one standard charger, one standard earpiece, one SIM card.
Replacement Equipment
Receiving a replacement phone? Your replacement device may be new or remanufactured.
• If the same make and model you claim is not available, a like-kind make and model may be substituted.
• You may also receive generic manufacturer accessories.
Cancellation Policy
Change your mind? You can cancel your coverage at any time and receive a pro-rated refund of your unused premium.
For information on how to file a claim or for full program details, see Premium Handset Protection Terms and Conditions. Sorry, PHP is not available to T-Mobile Prepaid customers.