Mobile Security
With Mobile Security you can:
Locate your phone
You can LOCATE your phone by commanding it to sound an ALARM, or find it on a map. See a visual history of where your phone has been and even get turn-by-turn directions to its location using the phone’s GPS.
Secure your phone
Use Mobile Security to LOCK and remotely WIPE data from a lost or misplaced phone to ensure your privacy.
Premium Handset Protection Bundle and Insurance customers have access to Mobile Security at no extra charge. Mobile Security can also be purchased at any time as a standalone feature for an additional charge of $3.99 per month. See options for getting access to Mobile Security below and compare features with other PHP products.
Premium Handset Protection Product Comparison
Already a customer, but don’t have Mobile Security?
Find out if Mobile Security is available for your phone.
Log in to My T-Mobile to see the list of compatible phones.
New to T-Mobile?
Download Mobile Security
Step 1: Log in to My T-Mobile from your computer with your phone number and password
Step 2: Click the “Download” button to have a text message sent to your phone
Step 3: Select the link in the text message and follow the prompts to install Mobile Security on your phone
Step 4: Log back in to
my.t-mobile.com/mobilesecurity to begin using the features of Mobile Security
Use Mobile Security
Log in to My T-Mobile with your phone number and password. Once signed in, you’ll be presented with options to Sound Alarm, Locate Phone, Lock Phone, and Wipe Data. You can use the features of Mobile Security, even without access to a computer, by calling 1-866-268-7221 for assistance.
Get PHP for your new phone
If you purchased your phone or device within the past 14 days, call T-Mobile Customer Care at 1-800-937-8997 to see if you’re eligible to add PHP.
Need to file a PHP claim?
Get Mobile Security help
See our FAQs and get the answers you need for Mobile Security questions.
Mobile Security: Mobile Security is a service provided by Asurion Mobile Applications and is not an insurance product. Mobile Security is available on select devices. Technical limitations may prevent certain features (e.g. Lock) from working on certain phones. Phone must be powered on with the SIM card installed, have text messaging capability, and be within the T-Mobile network coverage area for Mobile Security features to function. Enabling the location history features of Mobile Security can cause your phone’s battery life to diminish more quickly. Once phone is WIPED, the data is not retrievable. Data usage applies for download and use of Mobile Security. As with other software, Mobile Security may be disabled or uninstalled by other applications, software, devices or hacking. In this event the protective features of Mobile Security may not function properly. In addition, even though installed, Mobile Security may not function properly due to other prior installed software on your device.
