Cell Phone Insurance | Premium Handset Protection Insurance

Premium Handset Protection Insurance

Premium Handset Protection Insurance includes:

• Comprehensive coverage: Was your phone lost, stolen, or dropped in the bathtub? You’re covered.

• Fast delivery: Next business day shipping where available, for claims approved by 8:00 PM EST.

• Low cost: Pay a low monthly fee at a fraction of the cost to replace your phone

• Added privacy protection: PHP insurance comes with Mobile Security at no additional cost

Premium Handset Protection Product Comparison

Eligibility

Enrollment in PHP must occur no later than 14 days after the purchase of a wireless device. If you’d like to
enroll, please call Customer Care at 1-877-453-1304.

New to T-Mobile?

First choose a phone , and wireless plan that fits you, then add Premium Handset Protection Insurance.

Covered equipment

You’re covered for one wireless device, using the SIM card associated with your T-Mobile^® account at the moment of loss, theft, or damage. The following accessories are also covered: one standard battery, one standard charger, and one SIM card.

Replacement equipment

If you receive a replacement wireless device, it may be new or remanufactured.
• If the same make and model you claim is not available, a similar make and model may be substituted.
• You may also receive generic manufacturer accessories.

Cancellation policy

Change your mind? You can cancel your coverage at any time and receive a pro-rated refund of your unused premium.

For information on how to file a claim or for full program details, see PHP Terms and Conditions.

Get PHP for your new phone

If you purchased your phone or device within the past 14 days, call T-Mobile Customer Care at 1-800-937-8997 to see if you’re eligible to add PHP.
Get PHP help

See our FAQs and get the answers you need for PHP questions.

See FAQs
Need to file a PHP claim?

Go to www.phoneclaim.com/t-mobile or call 1-866-268-7221, and file a claim in about 10 minutes.

File a PHP claim

Limited time offer; subject to change. Taxes and fees additional. PHP Insurance: Deductible and per claim limit vary by device category; limit two claims in a 12-month period. Mobile Security: Mobile Security is a service provided by Asurion Mobile Applications and is not an insurance product. Available on select devices. Technical limitations may prevent certain features (e.g. LOCK) from working on certain phones. Phone must be powered on with the SIM card installed, have text messaging capability, and be within the T-Mobile network coverage area for Mobile Security features to function. Enabling the location history features of Mobile Security can cause your phone’s battery life to diminish more quickly. Once phone is WIPED, the data is not retrievable. Data usage applies for download and use of Mobile Security. As with other software, Mobile Security may be disabled or uninstalled by other applications, software, devices or hacking. In this event the protective features of Mobile Security may not function properly. In addition, even though installed, Mobile Security may not function properly due to other prior installed software on your device.

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