JUMP! is available at participating T-Mobile retail stores and online at www.t-mobile.com. At this time, JUMP! is available only in locations where EIP financing is available.
JUMP! is an optional feature that is added to your monthly plan either when you purchase your phone on EIP or within 14 days of purchase. JUMP! can be dropped at any time, but it cannot be added back until the next phone is purchased. Our service plans remain more affordable because we separate the phone payment from your lower monthly service charge so customers know exactly what they are paying for and can save compared to the competition.
Any customer with an eligible phone on a qualifying Simple Choice Rate Plan, who financed a new phone within the last 14 days or who is willing to buy a new phone using EIP financing, can enroll in JUMP! If you’re an existing customer with other types of Value Plans you also may be eligible.
JUMP! is an optional program that bundles handset protection with the ability to upgrade when you want after 6 months of enrollment. Interested customers must enroll within 14 days of activating a new eligible phone on EIP. After that, enrolled customers can drop the JUMP! feature at any time. No specified long-term contract is required to sign up for JUMP!, although you will have a two-year EIP agreement as part of your financed phone purchase. But once you drop JUMP!, you can’t re-enroll until you get another phone.
Any phone purchased and financed through EIP is eligible for JUMP!. And you don’t have to upgrade to the same brand of phone when you’re ready for your next device.
JUMP! is $10 per month per phone, added to your monthly service and EIP costs. When you upgrade or buy a new phone on EIP, you also are subject to any down payments required. The $10 JUMP! fee appears beginning with your first bill. JUMP! includes handset protection against accidental damage, mechanical breakdown, loss and theft, as well as Lookout Mobile Security. Standalone Premium Handset Protection purchased from T-Mobile without JUMP! is $8 per month.
As soon as the initial 180-day waiting period is over, you’re eligible to trade in your current eligible phone and upgrade to a new one. Simply trade-in your current working and financed phone to get a new one by going to a T-Mobile store, going to T-Mobile.com, or calling Care (1-877-453-1304 or 611 from your phone).
At most T-Mobile stores you can get an immediate trade-in credit, which pays off any remaining EIP balance. Then, you can choose your new phone and make a down payment, with same as new customer pricing on approved credit.
If you complete the JUMP! upgrade experience online or by calling Care, you’ll need to mail in your old device for processing. Instead of instant credit, you’ll get a bill credit within 2-3 billing cycles for the remaining balance of your EIP.
As long as the phone you're trading in powers on, is not cracked, and has no water damage, you only have to pay a down payment for the next phone when you’re ready to upgrade. With JUMP!, enrolled customers can trade-in their currently financed and working T-Mobile phone and any remaining Equipment Installment Plan (EIP) balance will be paid off. They then can pay the same pricing as new customers for their next financed phone on approved credit.
Yes, if enrolled in JUMP!, you must trade in the same phone that you financed through EIP, and this phone must pass a three-point inspection: 1) powers on, 2) no cracked screen, and 3) no water damage. Should you experience any issue that would cause the phone to fail initial inspection, you simply file a PHP claim and pay the deductible/processing fee to replace it before redeeming a JUMP! upgrade.
JUMP! includes Premium Handset Protection (PHP), which covers accidental damage, mechanical breakdown, loss, and theft and provides a replacement phone after the deductible/processing fee is paid. If a phone is damaged and does not pass the 3-point inspection at trade-in, the customer must file a claim for the damaged phone under their PHP and pay the deductible/processing fee to replace it before a trade-in for an upgrade can be initiated. However, this can be handled in one visit to a participating T-Mobile store. If a customer only wants to file a PHP claim, but not process an upgrade, they can call the vendor directly, without a store visit.
Deductibles range from $20, $50, $100, $150 or $175, for each approved accidental damage, lost, or stolen claim depending on the device.
No, prepaid phones are not financed with T-Mobile’s Equipment Installment Plan (EIP), so they are not eligible.
No, only phones sold by T-Mobile and purchased through EIP are eligible for JUMP! trade in and upgrades. T-Mobile does operate a separate standard trade-in program that will give consumers very competitive trade-in values for non-T-Mobile devices. A new customer could trade in their non-T-Mobile phone and apply that trade-in value credit toward the activation of a Simple Choice plan or purchase of a new phone with EIP which could then be enrolled in the JUMP! program.
Once the used phone is received at the Trade-in Center, it will be tested and inspected. All personal data and corporate IT policies will be removed. After the data is sanitized, there are three paths the phone may take: 1) recycled and resold to retailers and wholesalers as low-cost handset alternatives for customers, 2) used as replacement/loaner phone for the handset replacement program, or 3) sent to recycling partners and smelted down into precious metals.
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