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We’ve upgraded upgrades.

Two years is too long to wait to upgrade your device. That’s why we offer JUMP!™, a revolutionary upgrade program only from T-Mobile.

  • Upgrade your phone or tablet when the next hot device comes out or simply when you’re ready for something new. There’s no waiting to upgrade or limits on how many times you can upgrade.
  • When you’re ready to upgrade, simply trade in your eligible device and receive credit for all remaining device payments, up to half of its original cost. You are responsible for any remaining device payments at the time of upgrade.
  • Total peace of mind knowing that you can replace virtually any phone or tablet that’s been damaged or lost through our premium device protection and mobile security features, included in JUMP!

Here’s how JUMP! works

1.  Buy a phone or tablet, get a Simple Choice plan, and finance your device through T-Mobile.
2.  Enroll in JUMP! for $10/mo. when you buy your new device.
3.  Upgrade anytime you want. Simply trade in your eligible device and T-Mobile will cover your remaining device payments up to half of your device cost.

And only with JUMP!, you’re protected if your device  is lost, damaged, or stolen with the included Premium Handset Protection® and Lookout Mobile Security®. (Deductible may apply; see FAQ below.)

T-Mobile offers the best upgrades in wireless. Period.

T-Mobile ended the era of waiting two years for an upgrade. We got rid of the long waits, unfair fees, and restrictive annual service contracts. With JUMP!, you can upgrade to the phones and tablets you want at a great price and use them on the fastest nationwide 4G LTE network*. Plus, only JUMP! offers peace of mind that your device is protected against loss or damage with Premium Handset Protection and Lookout  Mobile Security.

*Based on download speeds.

JUMP! FAQ

JUMP! TM offers you freedom to upgrade your device when you want, not when you’re told.  Whenever you’re ready to upgrade, simply trade in your eligible device and T-Mobile will pay off your remaining device payments, up to half of your device cost.  Then purchase your new device on a new Equipment Installment Plan (EIP). JUMP! is also the only upgrade program from a major national carrier to offer you virtually complete protection for your device investment.  Device protection and mobile security are included, for ultimate peace of mind.  No more worrying about mechanical breakdown, accidental damage, loss, or theft.  You’re covered with JUMP!.

JUMP! is $10 per month per device (plus taxes & fees),  added to your monthly service and EIP costs. JUMP! includes Premium Handset Protection® so you’re covered against accidental damage, mechanical breakdown, loss and theft,  as well as Lookout Mobile Security® Premium.  Standalone Premium Handset Protection purchased from T-Mobile without JUMP! would cost $8 per month and Lookout Mobile Security Premium would cost an additional $4 per month.  When you upgrade or buy a new device on EIP, you also are subject to any down payments required. The monthly $10 JUMP! fee appears beginning with your first bill. Please note that if the device you wish to trade in is lost, stolen, or broken, you first will need to make a PHP claim and pay any necessary deductible or processing fee before redeeming your JUMP! upgrade.

Any customer on a qualifying Simple Choice rate plan, who financed a new phone or tablet within 14 days of purchase can enroll in JUMP! If you’re an existing customer with other types of Value Plans you also may be eligible. Login to my.t-mobile.com for more details.

JUMP! is available for financed tablets and works the same as it does for handsets.  We’ll pay for your remaining device payments, up to half of your original tablet cost when you trade in your eligible tablet.

Any device financed through EIP is eligible for JUMP!.  See www.T-Mobile.com for details.

You may upgrade to any device that’s financed through EIP.  However, you may not upgrade from a phone to a tablet or vise-versa.

Yes, if enrolled in JUMP!, you must trade in the same phone or tablet that you financed through EIP, and it must pass a three-point inspection: 1) powers on, 2) no cracked screen, and 3) no water damage. Should you experience any issue that would cause the device  to fail initial inspection, you simply file a PHP claim and pay the deductible or any processing fee to replace it before redeeming a JUMP! upgrade. During the trade in, the IMEI number on the phone must match the IMEI number on the JUMP! account to be eligible.

JUMP! includes Premium Handset Protection (PHP), which covers accidental damage, mechanical breakdown, loss, and theft, and provides a replacement phone up to two times in twelve months after the deductible or any processing fees are paid. If a device is damaged and does not pass the 3-point inspection at trade in, you must file a claim for the damaged device through PHP and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated. However, this can be handled in one visit to a participating T-Mobile store. If you want to file a PHP claim but not process an upgrade, you can call the vendor directly without a store visit.

There are no limitations on how many times you can upgrade with JUMP!. We want you to pick the frequency that’s right for you. When you’re ready, trade in your eligible device and T-Mobile will cover your remaining device payments up to half of your device cost.

There are no waiting periods on when you can upgrade with JUMP!.   When you are ready to upgrade, trade in your eligible device and T-Mobile will pay off your remaining device payments, up to half of your original cost.  Any remaining EIP balance must be paid at the time of upgrade.

Customers have spoken, and we’ve listened.  We’ve simplified the original program by removing these limitations to truly give customers control over when to upgrade.  Unlimited upgrades with no waiting periods means ultimate freedom.

Customers who added JUMP! before 02/23/2014 will be subject to the existing terms of the program, however, once you upgrade to a new device, you may migrate to the new program at no additional costs.

No, prepaid devices are not financed on EIP, so they are not eligible.

JUMP! is designed to give you full control of your upgrade frequency as well as ultimate peace of mind when it comes to your device.  If you’d like to fully protect your device investment as well as have the flexibility to affordably get one of our new devices released in the future, JUMP! is for you.

JUMP! is the only comprehensive program among the major national carriers that protects a customer’s phone investment from virtually any eventuality—including obsolescence.   JUMP! includes device protection and mobile security features that other carriers may charge separately for, so you get what you want – device peace of mind and the ability to upgrade when you want, not when you’re told.

Not only do you get peace of mind with device protection and mobile security, you also get the benefit of T-Mobile paying off the remaining payments of your current device when you trade it in, up to half of your device cost.  Upgrade to our latest and greatest devices, any time you want, as often as you want.  Only T-Mobile offers this kind of comprehensive, all-in-one device program.

You can remove the JUMP! feature any time, but you can only add it within 14 days of a new device purchase financed on EIP.

Still have questions?

Call 1-800-T-MOBILE:  1-800-866-2453

Still have questions?

Call 1-800-T-MOBILE:  1-800-866-2453