Calling from the US? Get Stateside International Talk & Text.
You can reach T-Mobile Customer Care by dialing the plus sign (+) followed by 1-505-998-3793 from your mobile phone—it’s a free call. From a landline phone, dial the International Direct Dialing prefix for the country you are in, followed by 1-505-998-3793. T-Mobile will not charge you for this call, but long distance fees may apply if you call from a landline phone.
To make a call while you are roaming overseas, whether you’re calling within the country or to a location outside it, simply dial "+" and the country code, the city code (if necessary), and the local number. Go to the Roaming page for more information and to look up calling rates & country codes.
It’s simple, all you have to do is activate a qualifying Simple Choice plan with T-Mobile. No need to add a separate feature or service to your account or call Customer Care before you travel. International roaming with unlimited data and text is now included in qualifying plans at no extra charge.
Nothing – it is included in your rate plan monthly charge for all Simple Choice customers (excluding no credit plans).
No. Customers will have unlimited web speeds great for web browsing and e-mail, social networking and occasional use of certain features like GPS/maps. Some applications like streaming music or video will be more difficult than when on T-Mobile’s domestic network. However, higher-speed data passes will be available for purchase when you are abroad:
Users traveling to a country outside of Simple Global will incur text charges at $0.50 per text and data roaming charges at our standard World Class rates of $15/MB (plus taxes & fees). Voice charges vary by country. See specific country rates.
Customers must have a device with a compatible frequency for the country they are traveling to for their device to function. Most recent smartphones are quad-band, and support frequencies in almost any country. To confirm your device’s compatibility, find your device and check the “Tech Specs” section under “Network” to see your device’s frequency bands. When you review the rates by country, you’ll see the frequency bands available in that county. If they match, your device will work.
Legacy customers are able to take advantage of the same international rates by migrating to an eligible rate plan. All legacy customers can migrate to New Classic plans without a migration fee.
Eligible Rate Plans include:
No. Pay-in-advance and Simple Choice no credit are excluded as a credit check is required to access this added benefit of our Simple Choice plan.
As long as the majority of your usage is on T-Mobile’s U.S. network, you will experience unlimited data and text. Service may be terminated for excessive roaming, misuse, or abnormal use.
It’s simple, all you have to do is activate a qualifying Simple Choice plan with T-Mobile. No need to add a separate feature or service to your account or call Customer Care before you travel. Unlimited international data and text are now included in qualifying plans at no extra charge.
If you have a qualifying Simple Choice plan but do not want your device to have international roaming in 120+ countries and destinations, you may call 611 from your T-Mobile device and block the feature on your account. Wi-Fi usage will not be blocked, however, and calls and texts over Wi-Fi may incur additional charges depending on where you’re calling or texting. If you would later like to remove this block, you may call the same number. Please note that only Primary Account Holders may remove the block.
It’s our mission to not be like all the other wireless carriers and one way were doing that is by not locking you into a restrictive 2-year service contract with our plans. What that means is that it’s easier for you to change plans when you need to.
Contact a specialist:
Contact a specialist: