Now calling and texting can be done virtually anywhere

Wi-Fi is everywhere, and today, your phone connects to every single Wi-Fi connection like they're T-Mobile towers. Actually, make that your towers. Now, you choose how you connect no matter where you are, in your home, business, even beyond the reach of cellular.

And it's super easy to get unlimited talk and text over Wi-Fi. Every time you connect to a Wi-Fi network your phone is ready to go. And the great news: Your phone will automatically connect whenever you're in range. The greater news? You don't have to install an extra app, it'll just work.

At no additional cost. For all T-Mobile customers with a Wi-Fi Calling capable device.

Wi-Fi Calling now available on iPhones

Now you can call and text virtually anywhere there’s a Wi-Fi connection on iPhones 5S, 5C, 6 and 6 Plus with iOS 8. You need to enable Wi-Fi Calling to enjoy the benefits. It’s easy and you can find detailed directions here.

 

The phone you want has Wi-Fi Calling

Now 100% of our newest smartphones in our stores are ready to go out of the box. And, the exciting part, if you see the Wi-Fi enabled phone you like and want to switch, we guarantee the best trade-in value in wireless.

We’ll match any better trade-in offer from AT&T, Verizon or Sprint. We even pay your family’s Early Termination Fees with a Visa® Prepaid card. So, trade in your old device and get the smartphone you want.

Best Trade-in Value Offer: Limited time, subject to change; eligible trade-in and upgrade with qual’g service req’d; verify other offer within 7 days of trade-in for bill credit. ETF reimbursed (up to 10 lines) with Visa® Prepaid card; device trade-in, device purchase, qualifying plan, and port-in required.

Free in-flight texting only from T-Mobile

Want to keep in touch while you fly—for free? You got it. T-Mobile is partnering with Gogo® Air, making us the only wireless company whose customers can text, picture message, even check Visual Voicemail at 30,000 feet. The sky is now unlimited.
Limited time offer; subject to change. Capable device req’d. Must be on Gogo-equipped flight of US-based airline. Texts may decrement plan allotment.

Add personal coverage wherever you want

Introducing the T-Mobile Personal CellSpot™—like a T-Mobile tower in your home, or anywhere you choose. Use it to max out your personal coverage, even beyond the reach of any cellular network. Based on trusted Wi-Fi technology. Developed exclusively by T-Mobile for optimized Wi-Fi Calling and fast data. Available to T-Mobile post-paid customers at no additional cost. No hassle. Just order, plug in and use.

Visit a T-Mobile store to switch today and learn more about the T-Mobile Personal Cellspot™.  Find a store

Qualifying wireless service, compatible phone & broadband Internet connection required for Wi-Fi Calling. May require plan change.

Q&A on Wi-Fi Calling, Gogo, and Personal CellSpot

Wi-Fi Calling allows customers to make and receive calls and texts (SMS & MMS) over a Wi-Fi connection. Using Wi-Fi Calling is easy – customers won’t even know they’re making a Wi-Fi call. Simply connect to an available Wi-Fi network with a Wi-Fi Calling enabled smartphone and continue to make a call or send a text as you would over a cellular connection. No separate app, log-in or number is needed.

With next-gen Wi-Fi Calling, T-Mobile is pioneering seamless handover between our LTE network and any available Wi-Fi connection so calls don’t drop between the two. Next-gen Wi-Fi Calling also features HD Voice quality, when calling another HD Voice-capable user.  This means our customers can now maintain crystal clear HD Voice calls, whether connected to T-Mobile LTE or Wi-Fi connect – all using their existing T-Mobile number.

Where do we start?  Benefits include:

  • Integrated out-of-the-box experience on T-Mobile capable devices – no extra app necessary
  • Uses your existing phone number – no additional logins necessary
  • Call or message virtually anyone from anywhere you have a Wi-Fi connection
  • Extends coverage in areas where no cellular network reaches
  • Receive and make Wi-Fi calls back to the United States from anywhere in the world at no additional cost
  • Available at no additional charge

With our Simple Choice plans, T-Mobile customers have unlimited voice so Wi-Fi Calling does not impact minutes. Every customer is set up to use Wi-Fi Calling without any extra effort on their part.

First connect to a Wi-Fi network. Wi-Fi Calling is enabled out of the box on most phones. To ensure Wi-Fi Calling is enabled, go to Settings. Look for “More…” or something similar. Tap “More…” and scroll to see Wi-Fi Calling. Toggle to the “On” position. You can also choose whether to make Wi-Fi Calling your preferred mode of calling (default), or use cellular for voice calls whenever strong cellular service is available.

Yes, you must connect to a Wi-Fi network before your phone will automatically connect to that same network when in range. Once you’ve connected, you’ll be automatically connected when Wi-Fi if turned on.

Go to Settings and select Wi-Fi. A list of available Wi-Fi networks will appear. Select a trusted network and enter a password to connect. After the first connection, the phone will automatically connect to that same network automatically when in range.

Yes, when the device is in range of a reliable Wi-Fi network, Wi-Fi calls and cellular calls are similar in quality. In fact, T-Mobile is the only major national carrier to offer HD Voice on Wi-Fi, and VoLTE for crystal clear HD Voice quality.

For Wi-Fi calling to work, a customer must have the following technical requirements:

  • Access to a Wi-Fi router with a high-speed internet connection
  • A Wi-Fi calling-enabled smartphone
  • A valid 911 address on file

There are a few places you can go to find out more about T-Mobile’s Wi-Fi Calling.

T-Mobile’s Personal CellSpot has our unique patent-pending software that gives every customer the freedom and power to decide where they want coverage. It’s like a T-Mobile tower in your home. Customers with capable handsets will find that their VoLTE calls can move seamlessly between our LTE network and any available Wi-Fi network. Further, at home the Personal CellSpot prioritizes T-Mobile voice traffic over other types of Wi-Fi traffic (such as your kids are streaming a movie or our co-worker is watching YouTube videos) for crystal-clear HD Voice calls.

Unlike older routers, T-Mobile’s Personal CellSpot is designed to handle the multitude of connected devices an average home or small business uses today that can connect to it. Laptops, tablets, security cameras, home appliances – you name it, the Personal CellSpot was designed to handle it.

For Simple Choice post-paid customers, the Personal CellSpot is available at no additional cost. For pre-paid customers or Simple Choice post-paid customers who want a secondary device, it can be purchased at 1-877-772-2504.

Yes, the Personal CellSpot will work with all ISPs. Your ISP will need to support at least 220 kbps of throughput to ensure a high quality call over Wi-Fi.

The Personal CellSpot is dual-band and supports 2.4 GHz and 5 GHz concurrent bands at up to 600 Mbps and 1300 Mbps, respectively.

T-Mobile’s Personal CellSpot is compliant with 802.11 a/b/g/n/ac standards.

  • Chipsets: Broadcom  TurboQAM™ technology
  • Simultaneous Dual-band  Wi-Fi 2.4/5GHz  Wireless-AC1900 Gigabit Router
  • MIMO 3x3  in both 2.4GHz / 5GHz
  • Standards supported :  802.11a/b/g/n/ac
  • Data rates:
    • 1900 Mbps  in 11ac  with 80 MHz channels
    • 600  Mbps in 11n  with 40 MHz channels
  • Dual USB ports with USB 3.0 for ten times faster data transfer than USB 2.0
  • WPA2 Personal / Enterprise security
  • WMM (wireless multimedia extensions) - QoS
  • WMM-PS  (WMM power save)
  • (256-QAM) –  80 MHz channels in 5GHz / 11ac
  • Beam forming technology
  • STBC (Space time block coding)
  • Tx power 27dbm

Yes, this is an exclusive offer for T-Mobile customers as a result of our partnership with Gogo. The service is available to T-Mobile customers at no additional cost from anywhere Gogo service is available. In order to use the features you must have a select Wi-Fi Calling enabled device and have made at least one Wi-Fi call to activate Wi-Fi Calling feature prior to flying.

No, you do not need a Gogo account but you do need to be in Airplane Mode and connected to the Gogo Wi-Fi. It is only available to T-Mobile customers and standard messaging rates apply for customers without unlimited texting.

Standard messaging rates apply for customers without unlimited texting

No, this only covers for free messaging over Wi-Fi for T-Mobile customers while in-flight. You can connect to your paid Gogo account through your device to surf the web.

Wi-Fi Calling must be activated on your phone prior to the first use of the Gogo Wi-Fi texting service. Making just one Wi-Fi call prior to flight will activate this service. You must also make sure you have the latest software on your device.

Yes, you must be in Airplane Mode and connected only to the Gogo Wi-Fi in-flight for this service to work.

Yes. SMS and MMS are both supported.