Wi-Fi Calling allows customers to make and receive calls and texts (SMS & MMS) over a Wi-Fi connection. Using Wi-Fi Calling is easy – customers won’t even know they’re making a Wi-Fi call. Simply connect to an available Wi-Fi network with a Wi-Fi Calling enabled smartphone and continue to make a call or send a text as you would over a cellular connection. No separate app, log-in or number is needed.
With next-gen Wi-Fi Calling, T-Mobile is pioneering seamless handover between our LTE network and any available Wi-Fi connection so calls don’t drop between the two. Next-gen Wi-Fi Calling also features HD Voice quality, when calling another HD Voice-capable user. This means our customers can now maintain crystal clear HD Voice calls, whether connected to T-Mobile LTE or Wi-Fi connect – all using their existing T-Mobile number.
Where do we start? Benefits include:
With our Simple Choice plans, T-Mobile customers have unlimited voice so Wi-Fi Calling does not impact minutes. Every customer is set up to use Wi-Fi Calling without any extra effort on their part.
First connect to a Wi-Fi network. Wi-Fi Calling is enabled out of the box on most phones. To ensure Wi-Fi Calling is enabled, go to Settings. Look for “More…” or something similar. Tap “More…” and scroll to see Wi-Fi Calling. Toggle to the “On” position. You can also choose whether to make Wi-Fi Calling your preferred mode of calling (default), or use cellular for voice calls whenever strong cellular service is available.
Yes, you must connect to a Wi-Fi network before your phone will automatically connect to that same network when in range. Once you’ve connected, you’ll be automatically connected when Wi-Fi if turned on.
Go to Settings and select Wi-Fi. A list of available Wi-Fi networks will appear. Select a trusted network and enter a password to connect. After the first connection, the phone will automatically connect to that same network automatically when in range.
Yes, when the device is in range of a reliable Wi-Fi network, Wi-Fi calls and cellular calls are similar in quality. In fact, T-Mobile is the only major national carrier to offer HD Voice on Wi-Fi, and VoLTE for crystal clear HD Voice quality.
For Wi-Fi calling to work, a customer must have the following technical requirements:
T-Mobile’s Personal CellSpot has our unique patent-pending software that gives every customer the freedom and power to decide where they want coverage. It’s like a T-Mobile tower in your home. Customers with capable handsets will find that their VoLTE calls can move seamlessly between our LTE network and any available Wi-Fi network. Further, at home the Personal CellSpot prioritizes T-Mobile voice traffic over other types of Wi-Fi traffic (such as your kids are streaming a movie or our co-worker is watching YouTube videos) for crystal-clear HD Voice calls.
Unlike older routers, T-Mobile’s Personal CellSpot is designed to handle the multitude of connected devices an average home or small business uses today that can connect to it. Laptops, tablets, security cameras, home appliances – you name it, the Personal CellSpot was designed to handle it.
For Simple Choice post-paid customers, the Personal CellSpot is available at no additional cost. For pre-paid customers or Simple Choice post-paid customers who want a secondary device, it can be purchased at 1-877-772-2504.
Yes, the Personal CellSpot will work with all ISPs. Your ISP will need to support at least 220 kbps of throughput to ensure a high quality call over Wi-Fi.
The Personal CellSpot is dual-band and supports 2.4 GHz and 5 GHz concurrent bands at up to 600 Mbps and 1300 Mbps, respectively.
T-Mobile’s Personal CellSpot is compliant with 802.11 a/b/g/n/ac standards.
Yes, this is an exclusive offer for T-Mobile customers as a result of our partnership with Gogo. The service is available to T-Mobile customers at no additional cost from anywhere Gogo service is available. In order to use the features you must have a select Wi-Fi Calling enabled device and have made at least one Wi-Fi call to activate Wi-Fi Calling feature prior to flying.
No, you do not need a Gogo account but you do need to be in Airplane Mode and connected to the Gogo Wi-Fi. It is only available to T-Mobile customers and standard messaging rates apply for customers without unlimited texting.
Standard messaging rates apply for customers without unlimited texting
No, this only covers for free messaging over Wi-Fi for T-Mobile customers while in-flight. You can connect to your paid Gogo account through your device to surf the web.
Wi-Fi Calling must be activated on your phone prior to the first use of the Gogo Wi-Fi texting service. Making just one Wi-Fi call prior to flight will activate this service. You must also make sure you have the latest software on your device.
Yes, you must be in Airplane Mode and connected only to the Gogo Wi-Fi in-flight for this service to work.
Yes. SMS and MMS are both supported.