We’re as fed up as you are.

If you’re feeling stuck in a contract with no way out, or scared to leave thanks to big Early Termination Fees (ETFs), we feel you. It's OK to want out. Remember, it’s them—not you.

So, here’s how $650 per line breaks down:

  • That's up to a $300 trade-in credit based on market value for each device to get started, PLUS
  • Up to $350 per line based on the ETFs on your final bill

We call it contract freedom for families.  

Switch now.  Here's how to do it online:

STEP 1:  Order devices and plan online today

Shop for your new devices, select a qualifying plan and 4G LTE data—then check out.  When you reach the payment page, you’re ready for step 2.

 

STEP 2:   Transfer your current number

You have the option of transferring your number to T-Mobile at checkout, or waiting until you receive your new phone in the mail.

  • If transferring at checkout, we recommend selecting overnight shipping to avoid any delay in service.
  • If you wait until your new device arrives, dial 611 from your T-Mobile phone or call Customer Care at 1-877-453-1304 to complete the number transfer immediately after receiving the new device.

Your number(s) must be eligible to take advantage of this offer. Don’t wait to find out.

STEP 3:  Trade in your current device

You have the option of trading in your current device once you reach your order confirmation page, or waiting until you receive your new device in the mail.

  • If transferring on the order confirmation page, simply add your device information, then print the free postage-paid shipping label and send in your device.
  • If you wait until your new device arrives, return to our trade-in page within 7 days of receiving your new phone or tablet to complete your trade-in. Be sure to have your order number and T-Mobile telephone number handy.

You must trade in your device(s) to qualify for the ETF reimbursement.

STEP 4:  Submit your final bill

As soon as you receive your old carrier’s final bill showing your early termination fees, log into www.switch2tmobile.com and submit it to us electronically for reimbursement.

Already made the switch? 

Ready to get paid?

It’s up to $650 multiplied by up to five lines. Let us cover the cost to break you and your family free forever!

Early Termination Fee FAQ

Individuals and families (up to five lines) who are currently under a postpaid contract at carriers including AT&T, Sprint or Verizon and want to switch to T-Mobile.

In order to qualify for this ETF offer, you must be switching from a postpaid plan on a contract with another carrier and transfer your current numbers to T-Mobile. You would need to trade in a mobile phone or tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan (you would not be able to sign up for a T-Mobile prepaid or Simple Choice Family Plan with no credit check). All lines must be activated in the same T-Mobile market with the same billing address.

Yes. We will cover up to five total lines, which can be a combination of tablets and mobile phones. For tablets, we will cover your ETF up to $350 per mobile Internet line when you trade-in your tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan.

Customers currently under contract with another carrier are eligible for up to $650 per line (up to 5 lines).

1. When transferring your number you can trade-in your phones and tablets online or at any participating T-Mobile location and receive a credit up to $300 per device, which can be applied towards a new device purchase.

2. Then, when you get your final bill listing your ETF amounts, you simply send it to T-Mobile or submit it online at switch2tmobile.com, and within 8 weeks you will receive a prepaid MasterCard covering your ETF amount up to $350 per line. The amount paid will not be more than the ETF amount your previous carriers charge for the type of device traded-in.

When customers trade in their device, it is really a win-win for both the customer and T-Mobile. A device trade-in provides consumers some initial credit to help with new device purchase or startup costs like down payment, devices taxes, or accessories. For T-Mobile, we still see value in the devices consumers no longer want.

Yes. In fact, this is an even bigger deal for families because often they have to pay two, three or four times as much in early termination fees as individuals and have to contend with staggered contract expiration dates. With this offer, families can make the switch to T-Mobile all at once without worrying about those kinds of challenges (up to five lines).

This offer wouldn’t apply to you because if you are financing a device through that type of program, you typically would not be subject to early termination fees for switching. You’d simply pay off your device then switch.

We value our customers and, in the spirit of un-carrier, are providing a path for them to take advantage of this offer. T-Mobile customers can have their existing contract waived when they move to a Simple Choice plan.

If an existing customer upgrades with a trade in, they will have their service contract waived. Each line on the account can take advantage of this offer and, if required for our Legacy customers, we will also remove any migration fees.

1. They migrate to our no contract Simple Choice plan
2. Trade in their current eligible device
3. Upgrade to a new device
4. Available up to 5 lines

Yes, as long as you activated on a postpaid Simple Choice plan after January 1st 2014 and purchased a new device with trade-in of your old device, T-Mobile will pay your ETF with that previous carrier (including AT&T, Verzion, or Sprint) when you bring your final bill showing your ETF amount to a participating T-Mobile Retail store where you will receive a bill credit in the amount of your ETF. Note this manual process only applies to customers who switched and traded in between Jan. 1st and Jan 8th. All other customers who qualify can participate via the program submission site switch2tmobile.com.

You can find the wireless number associated with your tablet on your bill or by calling your carrier.

First, you must have traded in your previous device and ported your number when you activated a new account with T-Mobile. Once you have received your final bill from your old carrier, go to switch2tmobile.com to complete your reimbursement submission and upload a copy or image of your final bill. If you prefer, you can mail in a copy of your bill with the completed reimbursement form you received when you activated at a T-Mobile store to:

ETF Reimbursement
Dept# 1810
PO Box 750816
El Paso, TX 88575-0816
You must submit your final bill showing cancellation fees within 2 calendar months of your new T-Mobile activation.

We require the final bill because only the final bill discloses the actual amount of your ETF. You will recognize the final bill by looking for a special one time charge. Most often this is listed as a “Early Termination Fee” or “Contract Termination Fee”. See the examples below.

This reimbursement amount aligns to the highest ETF rates currently charged by the major carriers. Smartphone lines are typically assessed higher ETFs than feature phones, around $350 vs. $200.

No, we only need the page(s) of your bill that reflect your name, address, phone number(s) and Early Termination Fee (ETF) amount. You can either upload a copy if you get an e-bill from your previous carrier, or you can scan or take a picture(s) of the page(s) with this information and upload the image online.

You have 60 days (or two calendar months) from your date of activation at T-Mobile to submit your request either online or via mail-in form.

You can go to switch2tmobile.com and login to check the status of your reimbursement.