We are giving all customers on a T-Mobile branded plan a free hour of Gogo in-flight Wi-Fi on your smartphone. It works on ALL Gogo-equipped domestic flights. That’s on top of the free in-flight texting we introduced last year, which now includes free in-flight messaging with iMessage, Google Hangouts, WhatsApp, and Viber—with more on the way.
Before you board, make sure to:
Once you’re on board:
Any device with a valid T-Mobile phone number is eligible for the in-flight benefits. For the full experience of unlimited texting, please visit our support page to see a complete list of Wi-Fi Calling enabled devices (some devices may require a software update). Other devices can still use free 1 hour of data and iMessage, Google Hangouts, WhatsApp and Viber, all flight long for free.
Before you board and attempt to connect to Gogo Wi-Fi, you must:
Please verify that:
If you still cannot connect, contact Gogo Chat support while in flight. Once you land, you also can also contact T-Mobile Care by calling dialing 611 from your device or 1-800-937-8997.
For unlimited texting, your device needs to establish a connection to the Wi-Fi Calling service. During long connection set-up times, your device will wait between retries. By resetting (turning off and then on) your Wi-Fi connection after you have completed CAPTCHA, your device will start connecting right away.
In settings, simply turn your Wi-Fi radio OFF, then back ON. Do this only after you have completed CAPTCHA.
Any valid T-Mobile number on a handset using a mobile browser will work. If you do not have a valid T-Mobile number, you will not be allowed to use the service. If you are using a desktop browser, you also will not see the T-Mobile “learn more” option.
You can use iMessage, WhatsApp and Viber the whole flight. Other applications will work during the 1 hour of free data.
No, you do not need to add a feature to your account. Connecting to the Gogo Wi-Fi is included at no extra charge for T-Mobile customers to enjoy free hour of in-flight Wi-Fi and unlimited texting. For additional data needs, you may purchase data access directly from Gogo.
Messages (not including iMessage, WhatsApp and Viber messages)sent and received while using T-Mobile in-flight Message over Gogo are billed according to your rate plan and features – just like other messages sent domestically over Wi-Fi.
Messages (not including iMessage, WhatsApp and Viber messages) sent and received while using T-Mobile In-flight Texting powered by Gogo are billed according to your rate plan and features the same as if they were messages sent domestically over Wi-Fi.
Gogo cannot guarantee in-flight Wi-Fi availability on specific flights. Customers can check their ticket / boarding pass or contact their airline for details.
Short codes for account and phone information, as well as call service short codes will not work.
Emergency calls and texts to 911 are not available while in-flight.
You always should follow the instructions of your cabin crew. Their rules are for your safety. Putting your device in airplane mode should be part of your pre-flight check in process. Your T-Mobile device’s software enables you to turn on Wi-Fi and enjoy free hour of data and unlimited texting.
It may take several minutes for you device to connect. If you have not connected, try turning the Wi-Fi Calling setting off through your device settings and then turn it back on. Check your screen for any error messages after turning on Wi-Fi Calling. Open a browser and follow the verification steps to connect.
The SIM card you are using is not associated with a valid E911 address on your account. In-flight help is not available for this error. Once you land, add or update your E911 address using my.t-mobile.com or, MyAccount or by calling Customer Care by dialing 611 from your device or 1-800-937-8997.
Your SIM card is missing an important update. In-flight help is not available for this error. Once you land, call T-Mobile Customer Care by dialing 611 from your device or 1-800-937-8997 for assistance in receiving the needed Over the Air update.
Your SIM is not compatible with your Wi-Fi calling enabled device. Please replace your SIM card. For assistance, visit a T-Mobile Retail store or call T-Mobile Customer Care by dialing 611 from your device or 1-800-937-8997.
Yes. You can receive voicemails if you are using T-Mobile Visual Voicemail on your phone (see below).
Visual Voicemail is a phone application that allows you to receive, view, and listen to all of your voicemails directly from your phone, in any order, without the need to call into your voicemail.
For compatible Android devices, Visual Voicemail can be found in the application tray. Look for the application called “Visual Voicemail” with the icon that looks like an envelope with a tape reel.
For compatible iPhone devices, go into your phone Settings and click on the Voicemail icon.
Before you board:
Once you are on board:
If you receive a new voicemail, your phone will notify you with a standard Android or iPhone notification. Click on the notification or go directly into the your application to listen to the Voicemail message, by selecting the message and clicking the Play button.
Yes. If you are subscribed to Voicemail to text and use Visual Voicemail, you will continue to receive voicemails with text in your Visual Voicemail application.
If in addition to listening to your voicemails you would like to receive voicemails transcribed into text, you will need to activate Voicemail to Text on your T-Mobile account (paid subscription required). On Android devices and before you board the plane, you can do this by accessing the Visual Voicemail application, opening Settings, and then subscribing to Voicemail to Text. Or you can call T-Mobile Care by calling 611 from your device or 1-800-937-8997.