T-Mobile is taking service to new heights with in-flight texting

Take off. Text on.

Take off. Text on.

T-Mobile is taking service to new heights with in-flight texting, picture messaging, and access to T-Mobile Visual Voicemail, at no extra charge, only for T-Mobile customers. 

Stay in touch like you’re on the ground, on Gogo equipped US airlines, at no extra cost. The sky is now unlimited.

How to text on the fly

How to text on the fly

How to text in-flight with T-Mobile and Gogo.

Before you board

  • Have a Gogo-ready device
  • Update device software over Wi-Fi, if needed
  • Make at least one Wi-Fi call
  • Have a valid E911 address on file with T-Mobile
  • On iPhones, both the sender and the receiver must turn on “Send As SMS”
  • Don’t forget your carry-on
How to text in-flight with T-Mobile and Gogo.

In the air

  • Turn on Wi-Fi
  • Open your browser
  • Click the T-Mobile banner on the Gogo start screen for access
  • Ask for extra pretzels

 

How to text in-flight with T-Mobile and Gogo.

You’re ready to go

  • Text away
  • Send picture messages
  • Access T-Mobile Visual Voicemail (respond with a text mid-flight!)
  • Enjoy the future, you’ve arrived

 

 

 

Capable device required; see list below.
Shop Gogo-ready smartphones for in-flight texting with T-Mobile.

Is your device Gogo ready? 

Is your device Gogo ready? 

For access to the latest services, you need the latest tech. Here are some of the newest devices ready for T-Mobile In-flight Texting with Gogo: 

  • Apple iPhone 6s
  • Apple iPhone 6s Plus
  • HTC One® M9
  • LG G4
  • Samsung Galaxy S® 6
  • Samsung Note® 5

See the FAQs below for a complete list of compatible devices.

Already a T-Mobile customer? Visit a T-Mobile store or contact 877-413-5903 to get the best upgrade deal.
Wi-Fi unleashed for Wi-Fi calls and more with T-Mobile.

Breaking limits on the ground, too

Breaking limits on the ground, too

With in-flight texting included at no extra charge, T-Mobile’s network is being virtually extended all over the sky thanks to Wi-Fi. And today, we’re doing the same thing on the ground. It’s Wi-Fi unleashed and it’s like adding a million towers to your network in a single day. Calling and texting, from any Wi-Fi connection, takes coverage beyond cellular—from the sky to your basement. 

 It’s just the latest tradition-shattering move from T-Mobile. We’re all about breaking the old rules of wireless.

Before you get on board: FAQs

Before you board, make sure to:

  1. Have a compatible T-Mobile branded phone and are on the most recent software version, (see chart below).
  2. Have a valid E911 address on file with T-Mobile for your mobile number. To review or add your 911 address please access your T-Mobile account, either via T-Mobile.com or via MyAccount on your handset.
  3. Have made at least one Wi-Fi call with your current SIM card on your current phone. 
  4. iPhone customers planning to message other iPhone users in-flight should change their iMessage settings to “Send as SMS”.  See http://support.apple.com/kb/TS2755 for details.

 

Once you’re on board:

  1. Follow the instructions from your cabin crew to hear when the Gogo service is available.
  2. Turn on Wi-Fi and make sure you’re connected to the ‘gogoinflight’ Wi-Fi network.
  3. Open the browser. Select the ‘T-Mobile In-Flight texting’ option.
  4. Click the “Get Started” button and follow the instructions for CAPTCHA.
  5. Your device should connect automatically connect to T-Mobile Wi-Fi Calling.  You’ll know you’re connected when...
  6. It can take a few minutes for your device to register on the ground for T-Mobile In-flight Texting.  If you don’t want to wait, just reset (turn off, then on) your Wi-Fi.
    • Android Users: You should see a WFC icon, in the upper left corner.
    • iPhone Users: Your network indicator should say “T-Mobile Wifi”.
  7. Start texting!

Please visit our support page to see a complete list of Gogo-compatible devices (some devices may require a software update).

Your compatible device will receive a notification, prompting you to update your software. If your device requires a software update, you can initiate it on the ground yourself when you have an available Wi-Fi connection….like in the concourse while you’re waiting for your bags.

Users of Android devices can check for software updates through the menu by selecting Settings, then About Device, and then Software Update. If you are uncertain how to do this, please contact T-Mobile at 1-800-937-8997 for assistance.

Apple users can learn how to update their software here http://support.apple.com/kb/ht4623 or contact T-Mobile at 1-800-937-8997 for assistance.

Before you board and attempt to connect to Gogo Wi-Fi, you must:

  1. Have a compatible T-Mobile branded device.
  2. Be on the most recent software version, which allows you to connect to GoGo Wi-Fi (see the answer to question 2 above).
  3. Have a valid E911 address on file with T-Mobile for your mobile number.
  4. Have made at least 1 Wi-Fi call with your current SIM card.
  5. iPhone customers planning to message other iPhone users in-flight should change their iMessage settings to “Send as SMS” when iMessage is not available.  See http://support.apple.com/kb/TS2755 for details.

Please verify that:

  • You device is truly compatible, as outlined above.
  • The device’s software is up to date.
  • You device is set up for Wi-Fi Calling, as stated above.
  • You followed the connection instructions outlined above.
  • You reset the Wi-Fi on your device.

If you still cannot connect, contact Gogo Chat support while in flightin-flight.  Once you land, you also can also contact T-Mobile Care by calling dialing 611 from your device or 1-800-937-8997.  

Your device needs to establish a connection to the Wi-Fi Calling service.  During long connection set-up times, your device will wait between retries.  By resetting (turning off and then on) your Wi-Fi connection after you have completed CAPTCHA, your device will start connecting right away.

In settings, simply turn your Wi-Fi radio OFF, then back ON.  Do this only after you have completed CAPTCHA.

A software update to your device is required to use Wi-Fi while in airplane mode.  Unfortunately, not all devices are backwards-compatible to receive the update.

Visit the Gogo-ready phones page at t-mobile.com/gogophones.

Messaging applications that require a data connection will not work.

No, you do not need to add a feature to your account. Connecting to the Gogo Wi-Fi is included at no extra charge for T-Mobile customers to send text or pictures messages. For additional data needs, you may purchase data access directly from Gogo.

Messages sent and received while using T-Mobile in-flight Message over Gogo are billed according to your rate plan and features – just like other messages sent domestically over Wi-Fi.

Messages sent and received while using T-Mobile In-flight Texting powered by Gogo are billed according to your rate plan and features the same as if they were messages sent domestically over Wi-Fi.      

Gogo cannot guarantee in-flight Wi-Fi availability on specific flights. Customers can check their ticket / boarding pass or contact their airline for details.

Short codes for account and phone information, as well as call service short codes will not work.

Emergency calls and texts to 911 are not available while in-flight.

You always should follow the instructions of your cabin crew. Their rules are for your safety. Putting your device in airplane mode should be part of your pre-flight check in process. Your T-Mobile device’s software enables you to turn on Wi-Fi and use Wi-Fi calling to send and receive messages in-flight.

It may take several minutes for you device to connect. If you have not connected, try turning the Wi-Fi Calling setting off through your device settings and then turn it back on.  Check your screen for any error messages after turning on Wi-Fi Calling. Open a browser and follow the verification steps to connect.

The SIM card you are using is not associated with a valid E911 address on your account.  In-flight help is not available for this error. Once you land, add or update your E911 address using my.t-mobile.com or, MyAccount or by calling Customer Care by dialing 611 from your device or 1-800-937-8997.

Your SIM card is missing an important update.  In-flight help is not available for this error. Once you land, call T-Mobile Customer Care by dialing 611 from your device or 1-800-937-8997 for assistance in receiving the needed Over the Air update.

Your SIM is not compatible with your Wi-Fi calling enabled device.  Please replace your SIM card.  For assistance, visit a T-Mobile Retail store or call T-Mobile Customer Care by dialing 611 from your device or 1-800-937-8997.

Yes. You can receive voicemails if you are using T-Mobile Visual Voicemail on your phone (see below).

Visual Voicemail is a phone application that allows you to receive, view, and listen to all of your voicemails directly from your phone, in any order, without the need to call into your voicemail.

For compatible Android devices, Visual Voicemail can be found in the application tray. Look for the application called “Visual Voicemail” with the icon that looks like an envelope with a tape reel.

For compatible iPhone devices, go into your phone Settings and click on the Voicemail icon.

Before you board:

  1. Follow the “How do I get connected? – Before you board” instructions in Question #1.
  2. If you already used Visual Voicemail on this phone before, you are all set.  No further action needed before you board. If you’ve never used Visual Voicemail, continue reading.
  3. Click on the Visual Voicemail icon (see “Where do I find Visual Voicemail on my phone?”)
  4. Follow on-screen instructions. If you have network connectivity set up, it should take only a few minutes.

Once you are on board:

  1. Follow the “How do I get connected? Once you’re on board” instructions in Question #1.
  2. No further action is required to activate Visual Voicemail

If you receive a new voicemail, your phone will notify you with a standard Android or iPhone notification. Click on the notification or go directly into the your application to listen to the Voicemail message, by selecting the message and clicking the Play button. 

Yes. If you are subscribed to Voicemail to text and use Visual Voicemail, you will continue to receive voicemails with text in your Visual Voicemail application.

If in addition to listening to your voicemails you would like to receive voicemails transcribed into text, you will need to activate Voicemail to Text on your T-Mobile account (paid subscription required). On Android devices and before you board the plane, you can do this by accessing the Visual Voicemail application, opening Settings, and then subscribing to Voicemail to Text. Or you can call T-Mobile Care by calling 611 from your device or 1-800-937-8997.