Expanded Coverage for Prepaid and FlexPay FAQs

As part of T-Mobile’s ongoing effort to provide our customers with more coverage, we want to let you know that we expanded our national coverage in 2006, primarily by adding T-Mobile Roaming Coverage.

This means you can make MORE calls from MORE places MORE conveniently. With T-Mobile, you Get More® coverage where you live, work, and play.

How can you enjoy T-Mobile’s expanded coverage? Check out the Q&A below for questions you may have:

How can I get more detailed coverage information in areas that matter to me most?

What is T-Mobile Roaming?

Will my phone work in a T-Mobile Roaming area?

Does it cost more to use my phone in the expanded coverage area?

Can I get VoiceMail while roaming?

Can I call Customer Care while roaming?

Will all of my other features work while I’m roaming?

What is 850MHz roaming?

topHow can I get more detailed coverage information in areas that matter to me most?

Coverage needs are personal, and T-Mobile lets you prove it for yourself with street level coverage details. Try out our Personal Coverage Check (PCC) tool online and see T-Mobile's coverage in places where you live, work, and play.

topWhat is T-Mobile Roaming?

This expanded coverage area allows you to use your T-Mobile phone in even more places around the United States, Puerto Rico, and the US Virgin Islands than ever before.

topWill my phone work in a T-Mobile Roaming area?

Your T-Mobile phone should work in a T-Mobile Roaming area, provided there is an adequate signal, so you can make and receive calls as you normally do.

topDoes it cost more to use my phone in the expanded coverage area?

Absolutely not! With T-Mobile, you will always Get More from our service. Domestic calls placed or received while roaming in the T-Mobile Roaming area will be deducted from your prepaid minutes at the standard domestic rate. Puerto Rico and the US Virgin Islands are considered domestic territories and will not incur additional roaming charges.

topCan I get VoiceMail while roaming?

There are multiple ways to call your voicemail while roaming.

1. Press and hold the 1 key OR dial 1-805-MESSAGE from your T-Mobile phone.
2. If you receive your own outgoing message, interrupt it by pressing the star key (*).
3. If the star key does not work, hang up, redial, and use the pound key (#).
4. Enter your four-digit password.

If you are unable to reach your voicemail using these methods, call your T-Mobile phone number from a landline and follow steps 2-4.

topCan I call Customer Care while roaming?

Of course! To call Customer Care simply dial 611 from your T-Mobile phone.

topWill all of my other features work while I’m roaming?

Some services are only available in select T-Mobile markets.

topWhat is 850MHz roaming?

850MHz roaming allows T-Mobile customers to access roaming service in areas that previously were not accessible.