Contact Us

You can get immediate support online! Check your usage, change your plan, and even upgrade your phone from the convenience of My T-Mobile.

Find a T-Mobile store near you using our store locator. We’ll even give you driving directions.

Bankruptcy legal notices
T-Mobile Bankruptcy Team
PO Box 53410
Bellevue, WA 98015-3410

DMCA Notices 
DMCA Notices

Shopping T-Mobile
Call our award-winning customer specialists or Find a T-Mobile store near you.

Call us at: 1-800-T-MOBILE
1-800-866-2453
Business customers call: 1-888-537-4242

Get Help from Other Customers
Ask questions and get help from other T-Mobile customers on our Support Community.

Call us
Get in touch, free of charge: Just dial 611 from your T-Mobile phone or call 1-877-453-1304. Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.

If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.

Call us – TTY
(TTY service is available for the hearing and speech impaired.)

Call us via TTY toll free at 1-877-296-1018.
TTY hours are from 5:00 a.m. - 10:00 p.m. PT, daily.

Send us a letter
Send your questions and comments to:
                      T-Mobile Customer Relations
                      P.O. Box 37380
                      Albuquerque, NM 87176-7380.

Please don’t send payments to this address. You can pay your bill online, by phone at 1-877-453-1304, or if you prefer to make a payment in person, find a payment center near you.

Just dial one of the following short codes and hit “Send,” and we’ll give you the info you need. It’s fast, easy, and free!

#BAL# (#225#)
For your account balance and last payment received info.

#MIN# (#646#)
For your minute use for the current billing cycle.

#MSG# (#674#)
For your message use for the current billing cycle.