About T-Mobile

About T-Mobile

Privacy & Security Resources

Privacy & Security Resources

 

Marketing Choice

T-Mobile respects your privacy and we are committed to complying with all federal and state laws and regulations regarding telemarketing and other direct marketing efforts. But we also go further. Our goal is to provide customers the ability to proactively manage their preferences with respect to any and all T-Mobile marketing communications.

 

If you are a T-Mobile customer and you manage your account online, you can change your marketing preferences in your My T-Mobile Profile.

If you are a T-Mobile customer but do not manage your account online, OR if you are receiving marketing communications at an address or phone number not shown in your My T-Mobile profile, you can opt out using our opt-out form.

If you are not a T-Mobile customer, you can also opt out of marketing communications using our opt-out form.

You may also manage your preferences by contacting Customer Service (dial 611 from your T-Mobile phone or dial 1-800-937-8997 from any phone) or by writing us at P.O. Box 37380, Albuquerque, NM 87176-7380. Please include your name, address, and all telephone numbers and e-mail addresses you want included on our do-not-contact list. If your information changes, please notify us of the new name, addresses, and telephone number(s).

Please note that, although you may elect not to receive marketing communications from us, if you subscribe to our services or buy our products, you will continue to receive invoices, customer-service notices, transactional notices, and similar communications. Please also note that not all marketing communications you receive on your device are sent or authorized by T-Mobile. When you provide your mobile number or other contact information to others, you may receive unwanted calls, text messages, or e-mails on your device. We take steps to reduce unsolicited advertising to our customer’s devices, but we cannot block all such advertisements or unwanted communications.

If you would like to add your number to the National Do Not Call Registry, applicable to all telemarketers, you may do so by calling 1-888-382-1222, or online at www.donotcall.gov. If your number is already on the National Do Not Call Registry or on T-Mobile’s internal do-not-call list, and you received a telemarketing call from someone trying to sell you T-Mobile products or services, please let us know at privacy@T-Mobile.com so that we can correct the problem. Please include as much information as possible, especially Caller ID information and the specific offer made during the call.

Child protection and family information

Growing Wireless
Resources for parents and guardians from CTIA- Wireless Association and Wireless Foundation; including the “Parent’s Guide to Mobile Phones” developed by online safety experts at ConnectSafely.org

National Center for Missing & Exploited Children
NCMEC provides the most comprehensive resources regarding missing children, child sexual exploitation, child safety and prevention, law enforcement training and victim and family support.

Wireless AMBER Alerts
Free wireless AMBER Alerts from CTIA - The Wireless Foundation and the U.S. Department of Justice

Privacy and security information

Stop | Think | Connect
Resources for building safe online behaviors and helping digital citizens stay safer and more secure online

OnGuard Online: Internet fraud prevention
Resources from the federal government to help you be safe, secure and responsible online

FTC: identity theft protection
Federal Trade Commission information to help you prevent and fight identity theft

CTIA: Consumer Security & Privacy Tips
Advice from The Wireless Association on keeping mobile devices, and data on the devices, secure and private.