About T-Mobile

About T-Mobile

Privacy & Security Resources

Privacy & Security Resources




Keeping Your Phone Records Safe Against Pretexting

T-Mobile is committed to gaining and maintaining the trust of our customers. At the heart of this relationship is T-Mobile’s promise to protect our customers’ private information. We have implemented numerous safeguards and continually monitor the security of our customers’ information.

One method used by unauthorized persons in an effort to obtain access to such information is “pretexting.” Pretexting occurs when a person poses as someone else in order to gain access to calling records or other account information. Although pretexting can involve professional imposters (e.g., those offering to obtain records for a fee), it more commonly involves acquaintances of the account holder (e.g., an ex-spouse or a family member). In either event, the practice is illegal and the pretexter may be subject to criminal liability.

T-Mobile utilizes a range of identity verification processes to protect against pretexting. These processes help ensure that customer information is only released to authorized individuals. More importantly, T-Mobile does not provide detailed calling record information over the phone to inbound callers (except in limited circumstances in Puerto Rico – based upon the use of a unique PIN process).

You can also help protect your own phone records by placing a password on your T-Mobile account. You can do this quickly and easily by calling Customer Service by dialing 611 from your T-Mobile phone, or by calling Customer Service at 1-800-937-8997 from any phone.

By working together, we can continue to help ensure that your private information remains secure.

Child protection and family information

Growing Wireless
Resources for parents and guardians from CTIA- Wireless Association and Wireless Foundation; including the “Parent’s Guide to Mobile Phones” developed by online safety experts at ConnectSafely.org

National Center for Missing & Exploited Children
NCMEC provides the most comprehensive resources regarding missing children, child sexual exploitation, child safety and prevention, law enforcement training and victim and family support.

Wireless AMBER Alerts
Free wireless AMBER Alerts from CTIA - The Wireless Foundation and the U.S. Department of Justice

Privacy and security information

Stop | Think | Connect
Resources for building safe online behaviors and helping digital citizens stay safer and more secure online

OnGuard Online: Internet fraud prevention
Resources from the federal government to help you be safe, secure and responsible online

FTC: identity theft protection
Federal Trade Commission information to help you prevent and fight identity theft

CTIA: Consumer Security & Privacy Tips
Advice from The Wireless Association on keeping mobile devices, and data on the devices, secure and private.