About T-Mobile

About T-Mobile

Company Information

Company Information


Driving tips—make safety your top priority

T-Mobile encourages you to use your phone in a safe and sensible manner, especially while driving. Remember to avoid distractions; keep your hands on the wheel and your eyes on the road. Some jurisdictions regulate phone use while driving. Familiarize yourself with your local regulations and always remember to obey the law.

Here are some valuable tips for using your phone safely while on the road:

  • Make safe driving your top priority.
  • Assess road conditions before making or taking a call—consider letting voicemail handle your calls and return them at your convenience.
  • Use a hands-free device such as a portable headset.
  • Place your phone within easy reach.
  • Know your phone and its features, especially speed dial and redial. Program your most frequently dialed numbers into your phone or SIM card.
  • Use the voice dial feature available on some phones. Do not take notes or look up phone numbers while driving.
  • Dial sensibly—place calls when stopped or before pulling into traffic.
  • Let the person you are speaking to know you are driving; if necessary, suspend the call—especially in heavy traffic or hazardous weather conditions.
  • Do not engage in stressful or emotional conversations that may divert your attention from the road.
  • 911 is a free call from your phone. Use it for reporting reckless drivers, emergencies, or other potentially hazardous situations. Know your phone number so emergency personnel can call you back.
  • Have a teenage driver in your family? Educate them about the dangers of distracted driving and let them know: If they’re on the road, they need to stay off the phone. Learn more

Note: Calls made in the coverage area, including 911 calls, may not always be completed due to factors such as: network changes, traffic volume, service outages, technical limitations, signal strength, your equipment, terrain, structures, weather, and other conditions that may interfere with actual service.

AMBER Alerts—Now Part of the Wireless Emergency Alerts (WEA) Program

When a child is abducted, studies show the first few hours are the most crucial to finding the missing child alive. In an effort to help recover missing children in those first critical hours, T-Mobile customers have the ability to receive AMBER Alerts on their WEA-capable T-Mobile device. There is no T-Mobile charge for receiving AMBER Alerts.

For more information about T-Mobile’s participation in the WEA Program, click here.

Wireless Priority Service

In times of emergency or crisis, Wireless Priority Service (WPS) prioritizes urgent wireless calls for national security and emergency preparedness personnel. Priority access is available through the T-Mobile network for federal, state, local, and tribal governments, as well as public service organizations like utilities and hospitals.

  • Priority Wireless Priority Service is based on the following hierarchy:
  • Executive leadership and policy makers
  • Disaster response/military command and control
  • Public health, safety, and law enforcement command
  • Public services/utilites and public welfare
  • Disaster recovery
  • Learn more about WPS