A LETTER FROM T-MOBILE TO SUNCOM CUSTOMERS
As you may have heard, T-Mobile, one of the world’s largest wireless telecommunications providers, is in the process of purchasing SunCom to enable us to provide wireless services to Puerto Rico sometime in 2008.
While we still need to get all the necessary approvals, we thought it would be important to answer some questions about T-Mobile for current and soon-to-be SunCom customers.
Let’s talk about T-Mobile’s planned approach to serving SunCom customers. Simply put, it’s our intention to provide comparable or greater value rate plans to SunCom customers. So whether you’re a SunCom customer today, or you’re thinking about signing up for SunCom service, T-Mobile looks forward to serving you and your existing rate plan.
T-Mobile, like SunCom, has a variety of plans that let customers make unlimited calls to the people who matter most to them. There’s a host of other benefits too. For one, we will be bringing SunCom customers complete access to a coast-to-coast national wireless network, as well as a solid international presence in more than 180 countries.
T-Mobile USA, Inc., is a member of the T-Mobile International group, one of the world’s leading companies in mobile communications, with approximately 114 million mobile customers of which nearly 28 million are served by T-Mobile USA.
On top of this, we’ve committed right out of the gate to making further improvements to the SunCom wireless network in Puerto Rico. In addition, T-Mobile also has an outstanding customer service record. We’ve captured the top J.D. Power Award for Wireless Customer Care six times in a row. All this, combined with our cool lineup of phones and wireless devices, is great news for SunCom customers transitioning to T-Mobile
We’re excited to be bringing T-Mobile service to Puerto Rico. And once everything is wrapped up and we receive all the necessary approvals, we will be working around the clock to ensure that the transition for SunCom customers goes as smoothly as possible. Happily, as part of this transition, customers will not need to change their phone number or migrate to new phones or new technology to use their current service as our two companies already offer services on the same industry platforms.
No doubt there will be other questions that come up. But for now, rest assured we are doing all we can to put everything in place to bring T-Mobile’s stellar wireless services to Puerto Rico as soon as we possibly can in 2008. We can’t wait to serve you!
Robert Dotson
President and CEO
T-Mobile USA