Now Easier for Consumers and Business People to GET MORE With T-Mobile
T-Mobile USA Signs Pacts with All Other Major Carriers to Ease Switching Process: Consumers Won’t Have to Worry About Losing Current Number
BELLEVUE, Washington - 10/23/2003 — T-Mobile USA, Inc., the nation’s fastest growing major wireless services provider, took an important step today in preparation to assist customers of other carriers who want to switch to T-Mobile without losing their phone number.
T-Mobile has now completed agreements with AT&T Wireless, Cingular Wireless, Nextel Communications, Sprint PCS and Verizon Wireless that allow customers of each carrier to switch with T-Mobile in an efficient manner as of Nov. 24. These agreements facilitate the implementation of Wireless Local Number Portability (WLNP) in accordance with the Federal Communications Commission’s mandate and guidelines for WLNP and in a customer friendly and consistent manner.
T-Mobile’s objective is to make it possible for customers of all carriers to conveniently and easily switch or “port” their number from one carrier to another. These agreements are another important step in a series of preparations T-Mobile is making for porting. In addition, T-Mobile has created a dedicated porting call center; trained thousands of retail store and customer service employees to assist potential customers with tips that make switching to T-Mobile simple; and has provided porting information and tips on the t-mobile.com website.
“Just as we led the market in helping customers Get More® from their wireless services before porting was established by the FCC, we believe porting will provide consumers and businesses an opportunity to get the best value in wireless while keeping their same number,” said T-Mobile CEO and president, Robert Dotson.
T-Mobile signed reciprocal service level agreements with each of the other five national carriers that establish consistent rules for implementation of WLNP. These agreements reflect the cooperation among the national carriers to ensure that customers of all carriers have a positive experience when they decide to switch carriers and retain their phone number.
Dotson said, “T-Mobile's focus is on giving customers more minutes, more features and more service -- providing the best value for money. Our Get More® promise drives us every day to spend more energy and resources to ensure our customers get the best value in the marketplace. That's why T-Mobile customers Get More!”
About T-Mobile USA, Inc.
Based in Bellevue, Wash., T-Mobile USA, Inc. is a member of the T-Mobile International group, the mobile telecommunications subsidiary of Deutsche Telekom AG (NYSE: DT). T-Mobile operates the largest GSM/GPRS 1900 voice and data network in the country, reaching over 245 million people including roaming and other agreements. In addition, T-Mobile operates the largest carrier owned Wi-Fi (802.11b) wireless broadband (WLAN) network in the country, available in more than 3,000 public access locations including Starbucks coffeehouses, Borders Books and Music, Kinko’s, airports and American Airlines Admirals Clubs, United Red Carpet Clubs and Delta Air Lines Clubs. T-Mobile is committed to providing the best value in wireless service through its Get More® promise to provide customers with more minutes, more features and more service than any other wireless provider. For more information, visit the company web site at www.t-mobile.com.
Contact Information
T-Mobile USA
T-Mobile Media Relations
425-378-4002
mediarelations@t-mobile.com