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FREE SHIPPING ON ALL OUR BEST PHONES

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Save $128 off previous T-Mobile $228 price!

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Save $48 & receive a FREE $30 value HTC Fetch
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Save $88 off the new stock price of $168
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Save $88 off the new stock price of $168
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Save $68 off the new stock price of $168

Special Offer

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Get 2 FREE Cases w/ purchase. A $50 total value

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Web Only

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Save $152 off the new stock price of $398

Special Offer

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Free $20 Gel Skin with purchase
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Save $100 off the new stock price of $438
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On Sale

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Save $30 w / code BASEBALL30
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Questions on shopping?

Customers currently under contract with another carrier are eligible for up to $650 per line (up to 10 lines; qualifying plan req’d).

  1. When transferring your number you can trade in your phones and tablets online or at any participating T-Mobile location and receive a credit up to $300 per device.
  2. Then, when you get your final bill listing your carrier’s Early Termination Fee (ETF) amounts, you simply send it to T-Mobile or submit it online at switch2tmobile.com, and within 8 weeks you will receive a prepaid Visa card covering your ETF amount up to $350 per line. The amount paid will not be more than the ETF amount your previous carriers charge for the type of device traded-in.

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You can report your phone lost or stolen using the help in this document.

You can upgrade your phone easily on My T-Mobile. Simply open my.t-mobile.com, log in, and follow the steps.

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Getting your new device set up is easy. Just follow our guides to be up and running fast!

View guide

Just like with a computer, restarting your device can help keep it running smoothly.

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No one likes to be tethered to their charger. Check out some of our suggestions for making your battery last all day!

It's time to do some spring cleaning! There are many ways to free up some space.

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Your Android device is like a computer and sometimes it can freeze. We've got you covered though.

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Our return policies are based on where you bought your phone or device. If you bought it in a T‐Mobile store then you have 14 days to return it to that store. If it was purchased from an authorized dealer it needs to be returned to them. For online or over-the-phone sales you should call us at 1‐800‐866‐2453 and we’ll help you take care of it.

For complete details, read the return policy

Our state-of-the-art 4G LTE network will reach 100 million Americans by mid-year and 200 million by the end of 2013. Not sure if it is available in your area yet, check out our latest list to check!

First, review the eligibility requirements to SIM unlock your phone. When you are ready and meet the requirements, you can contact us.

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In most cases, the answer is yes. The first step is to check your phone to see if it’s compatible, and to find out what SIM card it uses. Then, you’ll simply select that SIM card and a plan. Once you receive your new SIM card in the mail, you’ll be ready to go.

You may pay off the full cost of your phone (and any other devices included in your Equipment Installment Plan) early. If you do, you’ll enjoy monthly savings even sooner. To pay off your phone, you will need to call Customer Care or visit a T-Mobile retail store.

Yes! When you purchase any of our new phones we’ll give you a great price for your old one. Just tell us the make, model and condition of your old phone and we’ll give you a quote for your trade-in value. If you like the offer we’ll send you a prepaid shipping label and you can send us your old phone along with the receipt from your new one. Within 3 billing cycles, you’ll receive a credit to your account for the amount of the trade‐in value.

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In most cases, yes. Transferring your number to T-Mobile is easy—it usually takes 24 hours or less. Simply check if your number is eligible to be transferred, and we’ll take care of the rest!

Check online

If your number can be transferred, then we’ll contact your previous phone company to complete the transfer with your authorization

To upgrade early, you’ll need to pay off your entire Equipment Installment Plan. You can do this by calling Customer Care or visiting a T-Mobile retail store.

Yes. You once your phone is paid off, it’s paid off. From that point on you will only pay be billed for the T-Mobile rate plan, and services, or features you’ve chosen.

When your new phone arrives simply follow the manufacturer’s set-up procedure and start using it. If you purchased a new T-Mobile SIM card to use in your own device, you will need to insert the new card and then you are good to go.

You can upgrade your phone at any time. If you have an Equipment Installment Plan (EIP) you’ll need to pay that off first, then you’re free to select a new phone. It’s as easy as that. If you cancel wireless service, remaining balance on phone becomes due.

To find out if you’re eligible for a rebate or a promotion all you need to do is answer a few simple questions.

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Other carriers recover the cost of the phone with higher recurring monthly rate plan charges. Their customers continue to pay higher monthly rates even after the phone is paid off. Only T-Mobile offers a plan that automatically lowers the cost of the monthly bill when the phone is paid off.

We offer free, overnight shipping on certain new phones and devices. Otherwise, we will send your purchase using standard 2-4 business days shipping. Look for special promotions where all phones and devices include free, overnight shipping.

No. When you group phones into a family plan when purchasing on T-Mobile.com, you must either pay for all of them up front, or over time.

No. If you choose to pay over time, your payments will be interest-free.

You must purchase insurance within the first 14 days of buying a new device. To learn more about Premium Handset Protection Insurance or to learn about our other bundled features simply follow the link.

Learn more about Premium Handset Protection

If you cancel your service, you still need to pay off the remaining balance of the device.

Unlike other carriers that give you a discounted rate on the phone up front and then bury the costs in your monthly bill, we charge you the full retail price. In order to make payments more manageable, qualifying new and current customers can take advantage of our Equipment Installment Plan (EIP).

Here's how phone payments work:

EIP (Equipment Installment Plan) pricing allows qualifying customers to get a new phone with an initial down payment and make monthly payments on the phone for 20 months with no interest charges. For example, if you purchased a new phone for $550 and put $150 down, you pay $20/month for 20 months, plus the low monthly cost of your Value Plan. Value Plan pricing is only available at T-Mobile.

The following restrictions apply to all EIPs:

  • Non-Value plans, T‐Mobile Monthly4G prepaid plans and certain business accounts are not eligible for EIPs.
  • Customers in Washington, DC and Puerto Rico are not eligible for EIPs.
  • The minimum required purchase for an EIP is $19.99.
  • Due to state regulations, Idaho, Kansas, Maine, West Virginia and Wyoming do not allow purchases on a 24‐month EIP.
  • If you leave T-Mobile you’re still obligated to pay off the remaining balance of the device.

Learn more about our Equipment Installment Plan

Depending on which rate plan you choose, you may also be charged an add a line fee; see rate plan for details. Taxes and shipping will also be applied to your order total.

Whether you choose to pay for your device up front today, or pay over time, you can upgrade your device at any time. If your current device has not yet been paid off, you will need to continue to make payments on the existing balance. For the well-qualified buyer, pay over time pricing will spread interest-free payments over 24 months. If you cancel wireless service, remaining balance on phone becomes due.

You need a credit check for a couple of reasons. First, if you are applying for an Equipment Installment Plan (EIP) it’s standard practice for us to check your credit. If you want to keep your existing phone number we need to determine if it’s eligible to be transferred.

Just like all other wireless carriers, T-Mobile has to charge enough to cover the cost of the phone. The difference is that T-Mobile separates the cost of the phone from the cost of the service. That means T-Mobile customers finish paying for their phone as soon the actual cost is paid off—and their monthly bill automatically drops.

Still have questions?

Call 1-800-T-MOBILE:  1-800-866-2453

Still have questions?

Call 1-800-T-MOBILE:  1-800-866-2453