Find out what your device is worth
Before you start: Has it been 14 days or less since you received your new,
Enter your order number and
T-Mobile will guarantee the best trade-in value for your device. If you can find a better trade-in value at Sprint, AT&T or Verizon T-Mobile will beat that offer and give you the difference back as a bill credit.
This applies to all new and existing postpaid customers that might perform either an instant or deferred trade-in.
It includes all smartphones and tablets. An eligible device trade-in, qualifying credit, and new device purchase with qualifying postpaid service is required. See Device Recovery Program Terms and Conditions at www.t-mobile.com for trade-in details.
Yes, tablets are eligible under this offer.
Yes. We will pay out one claim per each active line up to 10 lines on your account in a 12 month period.
T-Mobile is guaranteeing the best trade-in value on qualifying used devices. This is a win-win for all customers – existing and new. People who are ready to upgrade can trade in their existing device and we guarantee we’ll beat the best trade-in values from the big carriers same as we do for new customers.
Yes. You can trade in a device to get an ETF reimbursement under T-Mobile’s Contract Freedom program AND we will also beat any other trade-in offers from AT&T, Verizon or Sprint.
Anytime you trade in an eligible device you can participate in this program. This is a guarantee that you will receive the best value for your trade-in when you come to T-Mobile. Pay off your balance with your other carrier, switch to T-Mobile and we will give you the best value for your device which will help you get the latest new device for an affordable price.
This offer is a guarantee you will get the best trade-in value at T-Mobile compared to the other major national carriers. Anytime you are able to participate in our trade-in program we will stand behind the guarantee. This applies to any T-Mobile offer that is eligible for trade-in.
Today prepaid customers and Simple Choice No Credit Customers are NOT eligible for the trade-in program. However, if a customer wants to switch to a postpaid plan and trade in a device they can do so.
Non-T-Mobile customers can trade in their old device for a credit which can be applied to the purchase of a new device when they activate an account with T-Mobile.
If a device is not listed on our web site, then there's no trade-in value available at this time.
When you ship your own trade-in device, it's your responsibility to accurately evaluate the trade-in phone and ensure the device remains in the same condition as originally indicated, by adequately packing it up for shipment.