1. Order a device and plan

Get the new device you want today!

Shop for a device

2. Trade in your current device

Trade in and get credit within 2-3 billing cycles.

Start trade-in process

3. Submit your final bill

When you receive your carrier’s final bill, we’ll cover your switching costs.

Submit your final bill
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Get an estimate

What’s your current device worth? Get an estimate here.

Enter the information about your current device below, then click ‘GET ESTIMATE’ for an approximate value. This is an initial estimate only. The actual value of your trade-in will be determined upon receipt of your device.

Your Estimate:

Find out what your device is worth

Estimate Total

STEP 1: Order your new phone or tablet

Ready to get a new device and plan with T-Mobile?

Simply click SHOP PHONES or SHOP TABLETS and you’re on your way.

Once you’ve received your device in the mail, come back to this page within 14 days of receiving your new device, and trade in your current device.

STEP 2: Trade in your current device

Already received your new T-Mobile device and plan?

Here's how to trade in:

Before you start: Has it been 14 days or less since you received your new T-Mobile device in the mail? If yes, follow the steps below. If not, please call Customer Care at 1-877-453-1304.

  1. Enter your order information in the form to the right
  2. Fill out the complete Trade-in Quote Form
  3. Accept the trade-in agreement
  4. Print the shipping label and send in your current device
  5. Looking to submit your final bill from your old carrier for reimbursement? Proceed to step 3 below.

Start your trade-in today:

Enter your order number and T-Mobile telephone number to start your trade-in.

STEP 3: (Optional) Submit your final bill

Applying for reimbursement?

If you want to take advantage of our device payment plan or Early Termination Fee reimbursement program, you must complete this step. If not, you’re done!

 

When you receive your current carrier’s final bill, we’ll pay your remaining device payments and Early Termination Fees (ETFs) with a Visa Prepaid Card. Simply submit the bill to us electronically within 2 calendar months of your number transfer to T-Mobile for reimbursement (up to 10 lines).

Card issued by MetaBank®, Member FDIC. Card expires.  One offer per line up to 10 lines.

Questions on shopping?

T-Mobile will guarantee the best trade-in value for your device. If you can find a better trade-in value at Sprint, AT&T or Verizon T-Mobile will beat that offer and give you the difference back as a bill credit.

It’s simple.

  1. Trade-in your eligible phone or tablet with T-Mobile and you will get the best trade-in value at that time from any of the major national carriers.
  2. If you happen to find a better value at AT&T, Verizon or Sprint within 7 days of your trade-in you can submit for a price match and for a limited time we will give you an additional $50 credit.
    a. Go online to www.t-mobile.com/tradeinguarantee or call 1-800-565-4079
    b. Submit your competitive trade-in offer details
    c. We will verify your claim and issue a bill credit within 2-3 billing cycles

This applies to all new and existing postpaid customers that might perform either an instant or deferred trade-in. Guarantee applies to both single lines as well as multiple line accounts. We will pay out one claim per each active line up to 10 lines on your account in a 12 month period.

It includes all smartphones and tablets. An eligible device trade-in, qualifying credit, and new device purchase with qualifying postpaid service is required. See Device Recovery Program Terms and Conditions for trade-in details.

  1. It’s easy. You must have traded in your device and have a better trade-in price quote for the same device make & model from one of the other major national carriers. If you do find a better quote:
  2. Go online to www.t-mobile.com/tradeinguarantee or call 1-800-565-4079
  3. Submit your competitive trade-in offer details
  4. We will verify your claim and issue a bill credit within 2-3 billing cycles

If you prefer to mail in a submission form, it can be downloaded here.

Additional frequently asked questions can be found here.

Yes, tablets are eligible under this offer.

T-Mobile is guaranteeing the best trade-in value on qualifying used devices. This is a win-win for all customers – existing and new. People who are ready to upgrade can trade in their existing device and we guarantee we’ll beat the best trade-in values from the big carriers same as we do for new customers.

Yes. You can trade in a device to get an ETF reimbursement under T-Mobile’s Contract Freedom program AND we will also beat any other trade-in offers from AT&T, Verizon or Sprint.

Anytime you trade in an eligible device you can participate in this program. This is a guarantee that you will receive the best value for your trade-in when you come to T-Mobile. Pay off your balance with your other carrier, switch to T-Mobile and we will give you the best value for your device which will help you get the latest new device for an affordable price.

This offer is a guarantee you will get the best trade-in value at T-Mobile compared to the other major national carriers. Anytime you are able to participate in our trade-in program we will stand behind the guarantee. This applies to any T-Mobile offer that is eligible for trade-in. You can also trade-in a device to get an ETF reimbursement under T-Mobile’s Contract Freedom program AND we will also beat any other trade-in value from AT&T, VZN or SPRINT.

Today prepaid customers and Simple Choice No Credit Customers are NOT eligible for the trade-in program. However, if a customer wants to switch to a postpaid plan and trade in a device they can do so.

Non-T-Mobile customers can trade in their old device for a credit which can be applied to the purchase of a new device when they activate an account with T-Mobile.

If a device is not listed on our web site, then there's no trade-in value available at this time.

When you ship your own trade-in device, it's your responsibility to accurately evaluate the trade-in phone and ensure the device remains in the same condition as originally indicated, by adequately packing it up for shipment.

No, this offer is for the best trade in value in wireless. We match the other three major national wireless carrier values.

Still have questions?

Call 1-800-T-MOBILE:  1-800-866-2453

Still have questions?

Call 1-800-T-MOBILE:  1-800-866-2453