JUMP!™ upgrade program and handset protection services

Two years is too long to wait to upgrade your phone or tablet. With JUMP!, you can upgrade anytime you want, and there’s no waiting period or limits on how many times you can upgrade. When you’re ready to upgrade, simply trade in your device and T-Mobile will cover your remaining device payments up to half of the device cost.

 

JUMP! also includes Premium Handset Protection and Lookout Mobile Security® Premium so you can protect your investment.  

 

Premium Handset Protection and Lookout Mobile Security Premium are also available separately.

JUMP!

Upgrade to the latest smartphones and tablets earlier and more often, while also protecting your investment with Premium Handset Protection and Lookout Mobile Security Premium.

$10 per month

Premium Handset Protection

For complete piece of mind, protect your handset from loss, theft, accidental damage, and mechanical or electrical breakdown and enjoy fast delivery of replacement devices.

$8 per month

Lookout Mobile Security Premium

Can’t find your phone? Just log into Lookout.com to locate it on a map, sound a loud alarm and see the location of your device right before it ran out of battery. Lookout also backs up your contacts and photos and protects you from the latest threats, so you never have to worry.

$4 per month

JUMP! upgrades
Loss
Theft
Accidental Damage
Mechanical or electrical breakdown
Alarm, locate, lock and wipe remotely
App Scanning
Safe browsing
Privacy Advisory
Back up contacts and photos

Questions on Premium Handset Protection

Customers enrolled after 7/14/2013 may file a claim online or call 1-866-866-6285. Customers enrolled before 7/14/2013 may file a claim online or call 1-866-268-7221.

 You will need the following information:

  •  Make/model of the damaged, lost or stolen equipment
  •  Date the device was lost, stolen or damaged
  •  Credit card number or bank account number paying for the deductible
  •  Shipping address for replacement

 

 

If you purchased your phone or device within the past 14 days, call T-Mobile Customer Care at 1-800-937-8997 to see if you’re eligible to add PHP.

Still have questions?

Call 1-800-T-MOBILE:  1-800-866-2453

Still have questions?

Call 1-800-T-MOBILE:  1-800-866-2453