Billing Information
Avoiding bill shock
T-Mobile offers our customers a number of ways to avoid potential bill shock from unanticipated voice, messaging, and data overages, through text alerts, online and phone access to account balance information, and family controls.
Overage Alerts Overage alerts can help you avoid unexpected high wireless bills, and are available to customers on Even More Plus plans. T-Mobile automatically notifies you with a free text message when you come close to exceeding your plan’s Whenever Minutes®, and again when your Whenever Minutes are used up. With T-Mobile Overage Alerts, you’ll know when you’re approaching additional charges, so you won’t be surprised by a high wireless bill again.
Data usage For customers on pay-per-use data plans, the first time you access the Internet with your device you will be notified of how your data usage will be charged. Then, a separate message will be sent to the primary account holder to confirm that the device was used for Internet access.
For data plans with a monthly allotment, T-Mobile will notify you via free text message before you reach your allotted data plan usage, and again when you’ve reached your allotment. This message is also sent to the primary account holder to notify them that you’ve exceeded your limit.
T-Mobile also offers overage-free mobile broadband data plans. Mobile broadband customers also receive the webConnect Manager software, which allows you to monitor how much data is being used, including an estimate of the amount of usage left on your plan.
If you're trying to find the right plan for data usage, use our helpful data calculator to quickly assess your monthly data needs. Or if you would like to check your data plan usage, you can view the Data Usage Meter from the myAccount application or by signing in to My T-Mobile.
Message Blocking Message Blocking is a free T-Mobile service that allows you to block messages to and from your phone, to help you avoid unwanted messages.
You can block incoming and outgoing text messages (SMS), picture messages (MMS), Instant Messages (IM), and email.
NOTE: Blocking incoming and outgoing Instant Messages and email applies to phones which use text messaging to send/receive these messages. If you want to be able to send or receive messages, Message Blocking is not the right service for you. Messaging Blocking is intended to block messages in general, not to prevent overage charges.
Learn more about Message Blocking
Web Guard Web Guard is a free, optional service which restricts access to adult-oriented content (over 18) on your phone when you use the T-Mobile network. While Web Guard can be a big help, it's not foolproof. It may or may not block or filter some content, including user-generated content such as Instant Messaging (IM), email, and text messages. But it's a good start.
Learn more about Web Guard
Content Blocking Content Blocking allows you to block T-Mobile downloadable content—games, ringtones, wallpaper, and CallerTunes®—from your handset. This free feature can help you avoid unwanted charges from downloadable content.
Learn more about content blocking
Family Allowances Family Allowances® makes it easy for parents to keep control of their wireless account and avoid unexpected overage charges, by setting upfront limits on family plan minutes, messages, and downloads.
Learn more about Family Allowances
International Usage Alerts When traveling internationally, T-Mobile sends a text message to alert you that charges while roaming are higher for voice, data, and email applications. And in order to get the best rates while abroad, T-Mobile encourages you to call T-Mobile for international rates or to add an international service.
Learn more about international services
Check account usage and balance: Not only can you check your usage online, T-Mobile also offers customers the ability to check account usage at any time of day for free, right on your T-Mobile phone. Check your minute usage and balance from your phone by using My Account or by dialing the following short codes:
- Check minutes used:
- Dial #MIN# (#646#) and press Send
Check text messages used (not available for prepaid customers):
- Dial #MSG# (#674#) and press Send
Check data usage:
- Dial #WEB# (#932#) and press Send
See your account balance and plan information:
- Dial #BAL# (#225#) and press Send
Learn more about checking your usage and balance
My Account app Some T-Mobile phones are pre-loaded with the free T-Mobile myAccount Android™ app. myAccount allows you to receive free minutes usage alerts (you may also use myAccount to enable and disable those usage alerts), payment reminders, billing summaries, and other service-related information.
Learn how to get the myAccount app
Third-party service provider billing Certain third-party charges (games, apps, ringtones, etc.) may be included on your T-Mobile bill. If you want to block those third-party charges from being included on your T-Mobile bill, you may do so at no charge by visiting www.my.T-Mobile.com or calling T-Mobile Customer Service.
Stolen Devices T-Mobile, along with CTIA, is committed to stopping the theft of mobile devices. Devices reported stolen will not work on the T-Mobile network or on most other networks around the world. If you wish to verify if a particular device has been reported stolen you may do so by online. Learn More
