Awards
Survey Says
T-Mobile's commitment to customer satisfaction and quality has earned "highest ranking" status in multiple awards this year from J.D. Power and Associates, the leading conductor of independent customer satisfaction and product quality surveys. T-Mobile was also ranked 96th on FORTUNE’s 12th annual “Best Companies to Work For” list.
 |
 |
 |
"2009 Highest Ranked Wireless Customer Service Performance"
"2008 Highest in Overall Customer Satisfaction with Wireless Retail Service” |
"FORTUNE 100 Best Companies to Work For" |
"2010 World’s Most Ethical Companies" |
Customer care
J.D. Power and Associates 2009 Wireless Customer Care Performance StudySM—Volume 1
For eight of the last nine reporting periods, T-Mobile received the highest ranking in overall customer care. This study measured how satisfied wireless customers are with the experience of calling into the customer service centers or visiting the retail locations of their respective providers. Factors included service experience created by the service representative in retail stores, online and over the phone, as well as functionality of the ARS (automated response system), one-contact resolution and hold times.
Retail service
J.D. Power and Associates 2008 Wireless Retail Sales Satisfaction Performance StudySM—Volume 1
T-Mobile received the highest ranking in “Overall Customer Satisfaction with Wireless Retail Service” in a 2008 study. The study measures satisfaction from wireless customers who recently purchased a service plan or phone in a retail store in the past six months, looking at four key areas: sales staff, store display, store facility and price/promotion.
FORTUNE 100 Best Companies to Work For
T-Mobile was ranked 96 on FORTUNE’s 12th annual “100 Best Companies to Work For” list. A driving factor for the companies on this year’s list is that they excel at creating jobs. T-Mobile currently has more than 40,000 employees across the U.S., all dedicated to its stick together® promise to provide customers with ways to stay close to those who are important to them.
2010 World’s Most Ethical Companies – Ethisphere Institute
T-Mobile was recognized as one of the “2010 World’s Most Ethical Companies” by the Ethisphere Institute.
2008 Texas Instruments TI Supplier Excellence Award
T-Mobile was named as one of 13 recipients of the 2008 TI Supplier Excellence Award, sponsored by Texas Instruments. These top suppliers were nominated from across TI's worldwide supplier base of over 14,000 companies and evaluated across several criteria, including cost, environmental responsibility, technology, responsiveness, assurance of supply and quality.
For more information on the J.D. Power and Associates studies, please visit
http://www.jdpower.com/telecom/ratings/wireless/index.asp.
The 2009 Wireless Customer Care Performance Study—Volume 1 is based on responses from more than 13,000 wireless customers who contacted their carrier’s customer care department within the past year. The study was fielded July through December 2008.
The 2008 Wireless Retail Sales Satisfaction Study--Volume 1 is based on experiences reported by 6,634 wireless customers who completed a retail sales transaction within the past six months. The results are from the two most recent reporting waves, which were conducted in September 2007 and January 2008.
About FORTUNE
FORTUNE is a global leader in business journalism with a worldwide circulation of more than 1 million and a readership of nearly 5 million, with major franchises including the FORTUNE 500 and the FORTUNE 100 Best Companies to Work For. FORTUNE Live Media extends the brand's mission into live settings, hosting a wide range of annual conferences, including the FORTUNE Global Forum. FORTUNE magazine’s online home is CNNMoney.com, the most visited and utilized business destination website
About Ethisphere Institute
The research-based Ethisphere Institute is a leading international think-tank dedicated to the creation, advancement and sharing of best practices in business ethics, corporate social responsibility, anti-corruption and sustainability.
About Texas Instruments
Texas Instruments (NYSE: TXN) helps customers solve problems and develop new electronics that make the world smarter, healthier, safer, greener and more fun. A global semiconductor company, TI innovates through design, sales and manufacturing operations in more than 30 countries. For more information, go to www.ti.com