Personal Security
Security and your wireless device
Along with the considerable resources T-Mobile has and will continue to dedicate to customer security, there are some specific actions we recommend customers take to help protect their mobile phone accounts and personal data.
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You should ensure that you utilize passwords, and change them frequently, to safeguard your personal information in the following three areas:
- On my.t-mobile.com - the Web self-service tool.
- Attached to your account, when calling a Customer Service Representative.
- On your voicemail box.
- Be sure your password to access my.t-mobile.com has a combination of letters and numbers.
- Change your passwords at least every 60 days; never give out your passwords, even to friends or family; and memorize your passwords.
- If you lose a device, or there is suspicious activity on your account, call T-Mobile immediately.
If you have a question about service, or would like further password assistance, simply visit my.t-mobile.com; or a T-Mobile representative can help you by dialing 611 from your T-Mobile phone, or calling 1-800-937-8997.